Jessie Reeder
Beacon
Summary
Dynamic professional with a proven track record at Temco Logistics, excelling in leadership and route optimization. Adept at enhancing employee satisfaction and reducing turnover through strategic recruitment initiatives. Skilled in vendor management and compliance, driving operational excellence and fostering team collaboration to achieve business objectives.
Overview
5
5
years of professional experience
Work History
CSR/Route Coordinator
Temco Logistics
Newburg
07.2024 - Current
- Guided office personnel on new procedures in conjunction with HR to manage confidential events.
- Contributed to lowering turnover by enhancing recruitment materials.
- Evaluated feedback data to pinpoint areas for enhancement, resulting in higher employee contentment.
- Coordinate with vendors to evaluate consumer accounts and decide on subsequent actions.
- Addressed challenges faced by drivers during transit or at residential locations.
- Perform audits, inspect deliveries, and maintain system integrity.
- Engage with routing team for creation, evaluation and enhancement of routes.
- Reconciled drivers' routes and accurately tracked returning products.
- Inquired about and managed denials requiring resubmission for approval.
Account Support Specialist
AmeriLife Group, LLC
Nashville
11.2023 - 01.2024
- Troubleshoot any Medicare/account-related instances received from partnering agents
- Assist with carrier portals, contracting/training, lead generation, CRM software, marketing and design
- Conduct quarterly sessions with agents to recap prior production and consult post goals and marketing strategies
- Collaborate with department weekly to discuss urgent needs and develop new business strategies
Supervisor, Dispatch Support
Fidelitone
Goodlettsville
05.2022 - 08.2023
- Constructing a team of 15+ representatives through training/mentoring and provided corrective actions needed
- Governed staff of 15+ reps through: day-to-day timecard reviews/payroll submissions and adherence to employee handbook and job responsibilities
- Generating weekly/monthly reports by assisting the Manager with SOPs, weekly KPI tracking, conducting team/leadership meetings, and continuous process improvement
- Conducted audits on Representatives through silent monitoring to increase productivity and warrant procedures accompanied in detail
- Enthused in observing Dispatch operations to minimize future escalations and expand workplace productivity
- Processed escalated customers through prominent de-escalation steps; ensured 5 star customer service and infinite rapport
- Cooperate with driver teams and vendors to validate deliveries completed ontime and accurate
- Assist driver teams with: DOT regulations, COI's, customer inquiries/discrepancies, routing, documentation, and on the road specifics
Customer Service Representative/Route Closer
Express Courier Intl
Nashville
10.2021 - 04.2022
- Collaborate with route opener; implement innovative ideas to aid in daily execution
- Evaluate route coverage through usage of overflow drivers and route optimization
- Verified team load scans before departure to stay on track for 100% operation flow
- Lead contact for drivers with issues such as: customer discrepancies, route directions, product/driver app issues, documentation, and more OTR functions
- Establish OS&D reports for vendors: Staples, Office Depot, Newgistics, DHL, banks and such
- Accommodate incoming vendor/customer requests regarding deliveries and product/plan improvement
- Examine exception/open stop report and communicating across all operation platforms to confirm resolution on routes to be closed; close out operations with 100% scorecard
Health Insurance Agent
Primerica
Remote
11.2020 - 03.2021
- Establish relationships with new and existing clients
- Utilize comprehensive tools and training resources to meet current sales goals
- Accumulate sales through inquiries, hot leads and cold calling
- Recruit and train team of new agents to build business and upgrade ranking
Shipping and Receiving Clerk
DSC Logistics
Lebanon
02.2020 - 01.2021
- Evaluate work orders and distribute tasks to reach company metrics
- Accommodate team in locating goods and finalizing workload
- Utilize AS400 to: Check-in/out drivers, verify load details, investigate discrepancies and process BOLs
Education
High School Diploma -
Smyrna High School
Smyrna, TN05.2016
Skills
- Leadership
- Adaptability
- Product Expansion
- Strategy
- Strategic Analytical Thinking
- Delegation
- Communication
- Safety
- Compliance
- Microsoft Office
- Skilled in Tech Applications
- Employee training
- Route optimization
- Vendor management
- Customer service
- CRM software
- Audit compliance
- Senior leadership support
- Conflict mediation
- Conflict resolution
- Team building
Timeline
CSR/Route Coordinator
Temco Logistics
07.2024 - Current
Account Support Specialist
AmeriLife Group, LLC
11.2023 - 01.2024
Supervisor, Dispatch Support
Fidelitone
05.2022 - 08.2023
Customer Service Representative/Route Closer
Express Courier Intl
10.2021 - 04.2022
Health Insurance Agent
Primerica
11.2020 - 03.2021
Shipping and Receiving Clerk
DSC Logistics
02.2020 - 01.2021
High School Diploma -
Smyrna High School
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