Jessie Robles
Warrenton
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Head Cashier
Natural Grocers
05.2024 - Current
- Assisted customers with returns and exchanges, adhering to company policies while ensuring complete satisfaction.
- Conducted daily sales reports to track performance and identify areas for improvement and any cash discrepancies, making copies, sending emails and faxing all DSR reports to H.R. daily.
- Maintained up-to-date knowledge of store policies, promotions, and products to provide accurate information to customers.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions. Assist "good for you" crew cashiers with any problems or needs.
- Cash opening M.O.D. - opening store 5 days a week, counting the safe and all tills each morning, processing the change order every Thursday.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Assisted in training new employees on store protocols, POS system usage, product knowledge, and other essential tasks.
Business Owner/Operator
North Coast Heat Transfer
03.2019 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Consulted with customers to assess needs and wants, worked hand and hand with each customer carefully and diligently to create each custom decal, logo sticker hoodie and more.
- Established strong relationships with vendors such as printers and promotional product suppliers, ensuring timely delivery of high-quality materials.
- Streamlined design process by implementing efficient software tools, reducing project turnaround time.
- Designed custom typography elements for logos that effectively communicated brand messages to target audiences.
- Upheld high standards for customer service and led by example.
Caregiver
Clatsop Care Health District
10.2023 - 04.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Business Owner/Operator
Tiny Tots Clubhouse
01.2022 - 10.2023
- Maintained accurate accounting of tuition and operating reports.
- Evaluated individual student needs, creating customized learning plans to support growth and development effectively.
- Fostered strong relationships with parents, building trust and encouraging involvement in their child''s development process.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Built my own website and developed multimedia content for online platforms, increasing website engagement and driving traffic growth for business needs.
- Answered all emails and scheduled and conducted all new family interviews.
Caregiver
Caring For The Coast
04.2017 - 10.2019
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
Store Opener/MOD
Panda Express
12.2016 - 10.2017
- Opened store daily, ensuring readiness for business operations. Counted safe and tills each morning.
- Conducted inventory checks to ensure stock availability and placed orders as needed.
- Conducted training sessions for new employees on opening duties.
- Assisted in daily bank runs as needed
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
Caregiver
Avamere At Seaside Memory Care
01.2015 - 01.2017
- Reduced instances of behavioral issues by implementing innovative memory care techniques and activities.
- Collaborated with interdisciplinary teams to provide comprehensive care for memory care residents, resulting in improved quality of life.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
Restaurant Hostess
Shilo Inns Boardwalk Resturant & Lounge
01.2014 - 01.2015
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Handled all room service orders and requests.
- Managed and prepared all banquette parties for guests, setting up and taking down. Setting up each party tailored to each parties needs and wants. Made sure food was continuously refilled, hot and ready for the guest during each banquette. Handled any questions and issues promptly.
Education
High School Diploma -
Parkridge Private School
Long Beach, CASome College - C.N.A
South Western Community College
Coos Bay, ORSkills
- Communication
- Creativity
- Organization
- Leadership
- Problem solving
- Patience
- Customer Service
Timeline
Head Cashier
Natural Grocers
05.2024 - Current
Caregiver
Clatsop Care Health District
10.2023 - 04.2024
Business Owner/Operator
Tiny Tots Clubhouse
01.2022 - 10.2023
Business Owner/Operator
North Coast Heat Transfer
03.2019 - Current
Caregiver
Caring For The Coast
04.2017 - 10.2019
Store Opener/MOD
Panda Express
12.2016 - 10.2017
Caregiver
Avamere At Seaside Memory Care
01.2015 - 01.2017
Restaurant Hostess
Shilo Inns Boardwalk Resturant & Lounge
01.2014 - 01.2015
High School Diploma -
Parkridge Private School
Some College - C.N.A
South Western Community College
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