Jessie Rock
Bend,OR
Summary
Highly organized Program Support Assistant with experience in administrative management. A demonstrated ability to prioritize and manage multiple projects in order to effectively meet program objectives. Known for collaborative leadership while also being committed to fostering an engaging and empowering work environment in partnership with Vet Center and RCS team members. Skilled in developing and managing budgets to ensure efficient allocation of resources. A meticulous and detail-focused employee that has been consistently recognized for expertise in team leadership, coupled with an unwavering work ethic. Proven record in establishing and maintaining strong relationships with a diverse range of clients, stakeholders, and community partners. Currently seeking a challenging full-time position to apply and further develop interpersonal, strategic planning, time management, and problem-solving skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Program Support Assistant
Central Oregon Vet Center
08.2021 - Current
- Primary point of contact for all incoming calls and visitors at Vet Center
- Delivers comprehensive overviews of Vet Center services, guides through registration process, conducts facility tours, introduces available staff, and schedules future appointments for potential veteran clients
- Develops action items for requesting and/or processing information within Vet Center
- Establishes and maintains tracking systems for workload priorities and office operations
- Provides direct administrative support to Vet Center Director, including data collection, tracking, and reporting
- Creates correspondence, presentations, spreadsheets using Microsoft Office Suite Programs
- Assists in gathering program data and compiling detailed monthly reports
- Manages events, activities, appointments, and leave calendar for Vet Center Director
- Ensures all correspondence is grammatically correct, error-free, and formatted according to approved RCS guidelines and regulations
- Handles room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events
- Manages all incoming and outgoing mail for Vet Center, including Release of Information (ROI) Requests and general Vet Center Program requests
- Oversees tracking of suspense items and various report deadlines
- Responsible for developing, reviewing, and processing various forms of administrative correspondence for Vet Center Director signature
- Coordinates preliminary travel arrangements and prepares travel documentation for Director and Vet Center staff
- Serves as primary timekeeper, managing bi-weekly time and leave records
- Collaborates with Vet Center Director on annual budget formulation, mid-year budget review, and fiscal year funds projection based on previous year's purchase log and budget object codes
- Manages Government Purchase Care program as assigned cardholder and maintains timely records of all purchases and training expenditures in Fiscal/Purchase log
- Coordinates all Vet Center automotive operations, including tracking and documenting vehicle maintenance
- Serves as TMS Administrator for Vet Center, tracking TMS requirements and activities
- Creates and maintains Vet Center promotional materials, including brochures, pamphlets, hand-outs, staff business cards, and other documents.
Work Study
Central Oregon Vet Center
05.2018 - 08.2021
- Receives and welcomes all visitors and veterans either in person or via telephone conversation
- Provides overview of Vet Center services, explains registration process, gives tour of facility, introduces staff available and assists in scheduling future appointments for interested Veterans and clients
- Share knowledge of community resources for veterans in Central Oregon
- Work directly with Veterans, listen to what is needed, and analyze whether services at Vet Center or through community resources would help them meet those needs
- Works with and refers veterans seeking information pertaining to benefits and support services to appropriate agency
- Provided information to veterans, community stakeholders, and other visitors specific to local, state, and federal benefits, current Veteran events, and local community benefits available to veterans to include ODVA (Oregon Department of Veterans Affairs) benefits
- Maintained various logs pertaining to operations of Vet Center
- Maintained records of mission critical documents and assisted clinical staff with any duties required to support Vet Center mission
- Kept log of phone calls received and relayed all messages to ensure phone calls were returned in timely manner.
Contracts and Procurement Comptroller Supervisor
USMC
05.2015 - 12.2017
- Supervisor of Contracts and Procurement for Comptroller’s Office at 3rd Marine Aircraft Wing
- Responsible for managing and executing annual budget for all Marine aircraft stationed on west coast of United States
- Maintained correspondence with over 15 squadrons, ensuring that all funds were being allocated in accordance with MCO 7300.21B
- Managed 3rd Marine Aircraft Wing’s financial reporting, primarily through email correspondence, Excel Spreadsheets, and fund code specific programs, such as Defense Travel System (DTS)
- Assisted Marines with trouble-shooting customer procurement requests which lead to receiving their orders and services in timely manner
- Affinity for assisting people, maintaining professional relationships, and service/product procurement over phone or through email correspondence
- Duties also included creating and processing invoices leading to vendors receiving payment on monthly basis throughout their contractual period
- Completed all tasks required by management in order to provide quality assurance service for all Marines and civilian contractors that fell under financial scope
- Developed and executed flying hour budgets across four fiscal years, which exceeded $800 million per fiscal year
- Undertook task of implementing and managing over 80 funding document trackers worth over $47.3 million of annual funding, significantly reducing discrepancies, and enhanced operational readiness
Financial Clerk for Supply Accounting Division
USMC
10.2014 - 05.2015
- Conducted phone and email correspondence to aid in all account inquiries, to include survey of erroneous charges, preventing delayed payment and services to all 25 subdivisions
- Daily duties included processing of financial documents and maintaining proper allocation of over $200 million by coordinating with management staff and by sustaining professional communication with subdivisions
- Prepared itemized statements, bills, and invoices to submit to management staff for review and would subsequently send them to higher management or to subdivision for editing.
Materiel Handler for Materiel Delivery Division
USMC
11.2013 - 10.2014
- Responsible for transportation of sensitive and confidential materiel in timely and cost-efficient manner
- Saved supply department over $9 million during service in this position
- Conducted daily vehicle safety inspections utilizing detailed checklist resulting in 90% reduction in safety incidents
- Performed bookkeeping duties, including posting receipts or procurement requests concerning over $250M of materials or services
- Maintained consistent and timely communication with other divisions in regard to their orders and all inquiries therein
- Experience with conflict resolution management in regard to errors in procurement requests.
Education
Associate's Degree - Psychology
Central Oregon Community College
Bend, OREntrepreneurial and Small Business Operations
Illinois Central College
Peoria, ILSkills
- Government Purchase Card Transaction Processing
- Inventory Control and Equipment Oversight
- Timekeeping Management
- Records Management
- Scheduling, Meeting, and Calendar Development
- Marketing
- Analytical Research
- Archival Specialist
- Oral Communication
- Telecommunications Proficiency
- Customer Support
- Budget and Resource Management Specialist
- Spreadsheet Management
- Human Resources
- Lean Six Sigma Yellow Belt Certified
- Microsoft Office to include Word, Excel, PowerPoint, Publisher, Outlook, and SharePoint
- Adobe Acrobat Pro
- Data Analysis
Certification
- Lean Six Sigma Yellow Belt Course
- Applied Logistics Training Course
- Inventory Control Training Course
- Foundations of Supply Chain Management Training Course
- Fiscal Officer Certification
Rcs Organizational System Skills
- RCSnet
- VISTA
- VATAS
- TMS
- GSA Advantage
- SAM
- Government Charge Card Portal
- U.S. Bank Reconciliation
- FORCE
- DPRIS
- Concur
Awards
Navy and Marine Corps Achievement Medal, Good Conduct Medal, Meritorious Mast, John Philip Sousa Award
Timeline
Program Support Assistant
Central Oregon Vet Center
08.2021 - Current
Work Study
Central Oregon Vet Center
05.2018 - 08.2021
Contracts and Procurement Comptroller Supervisor
USMC
05.2015 - 12.2017
Financial Clerk for Supply Accounting Division
USMC
10.2014 - 05.2015
Materiel Handler for Materiel Delivery Division
USMC
11.2013 - 10.2014
Associate's Degree - Psychology
Central Oregon Community College
Entrepreneurial and Small Business Operations
Illinois Central College