Dynamic Community Director who quickly progressed from Assistant Community Director at Sequoia Equities (managing two sites totaling 238 units in 2022) through the FPI Management portfolio takeover to a Community Director role overseeing a 77-unit dual-site property. Skilled in driving community growth, optimizing operations, and enhancing resident experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Director (Dual Sites)
FPI Management
San Leandro
10.2023 - 03.2025
Oversee operational management for two residential properties, encompassing 77 units, ensuring all aspects of tenant relations, financial administration, and property maintenance are executed with precision
Facilitate prospective resident tours, leveraging Knock to confirm interest and enhance leasing process
Administer financial transactions, processing invoices and payments via Yardi/Payscan and Domuso software, respectively
Lead dedicated maintenance team to promptly complete work orders, apartment turnovers, and property projects
Coordinate vendor schedules to meet site-specific needs and address resident issues effectively
Produce three-day notices and manage delinquency reports to maintain fiscal discipline
Conduct competitive market analysis using Radix to optimize pricing strategies
Process lease renewals and new tenant applications with Onsite, maintaining high occupancy rates and tenant satisfaction
Key accomplishments: Expedited promotion from Assistant Manager to Community Director within year, demonstrating exceptional leadership and operational acumen
Implemented streamlined approach to lease processing, reducing turnaround time
Cultivated culture of responsiveness and service excellence, increasing resident satisfaction scores
Assistant Community Director (Dual Sites)
Sequoia Equities, then FPI took over the portfolio
San Leandro
12.2022 - 10.2023
Utilized Yardi, Rent Cafe, and Anyone Home platforms for efficient tenant management and processed all financial transactions, including invoice payments through Payscan and rent collections via Domuso
Maintained property aesthetics and resident satisfaction through daily oversight and coordination of upkeep tasks
Participated in selective mentorship program, reflecting commitment to professional development and leadership potential
Key accomplishments: Administered comprehensive management for 237 residential units across two properties, ensuring adherence to Fair Housing Act California and California Consumer Privacy Act
Excelled as top leaser for properties, demonstrating exceptional sales acumen and customer service skills
Initiated and delivered successful marketing events, contributing to vibrant and cohesive community atmosphere to enhance community engagement and promote property features
Recognized for outstanding performance and leadership abilities with invitation to exclusive mentorship program
General Manager / Owner
Bay Blow Bar
04.2017 - 09.2023
Leveraged performance analytics to refine business strategies anticipate market trends, and project future requirements
Spearheaded recruitment, hiring, and comprehensive training of all staff, fostering competent and service-oriented team
Orchestrated brand identity development, website design, and multiple large-scale marketing initiatives to enhance market presence and attract robust client base
Negotiated and secured multiple commercial leases to expand business footprint
Crafted and dispatched grant proposals that successfully secured funding
Coordinated community-centered fundraiser events and promotional activities to bolster client acquisition and retention
Key accomplishments: Orchestrated comprehensive management of daily business operations, ensuring rapid growth of Bay Blow Bar with revenue surge to over $100K operational year in first
Garnered media attention by being featured on 'Live in the Bay' news, highlighting business's community impact and entrepreneurial success
Innovated social media strategies across platforms such as Instagram, Facebook, Twitter, and TikTok to maximize audience engagement and brand awareness
Engineered business from inception to thriving establishment, demonstrating exceptional vision and entrepreneurial acumen
Education
Some College (No Degree) - Visual Communications
Fashion Institute of Design And Merchandising
San Francisco, CA
01-2007
High School Diploma -
Saint Elizabeth
Oakland, CA
01-2005
Skills
Tenant Relations & Customer Service
Property & Facilities Maintenance
Community Engagement & Event Coordination
Regulatory Compliance & Legal Knowledge
Commercial & Residential Property Management
Lease Management & Administration
Rent Collection & Financial Management
Safety & Security Protocol Implementation
Marketing & Leasing Strategy Development
Vendor & Contractor Management
Budgeting & Expense Control
Resident Retention Strategies
Conflict Resolution & Mediation
Business Development
Social Media Management
Successfully drove financial performance and profitability
Certification
Cosmetology license
Timeline
Community Director (Dual Sites)
FPI Management
10.2023 - 03.2025
Assistant Community Director (Dual Sites)
Sequoia Equities, then FPI took over the portfolio