JESSIE RODRIGUEZ
Elgin,IL
Summary
Organized professional with 12+ years of experience supporting scheduling, documentation, customer communication, inventory coordination, and workflow operations. Strong background in managing office tasks, preparing purchase orders, maintaining accurate records, and coordinating with multiple departments and vendors. Skilled in data entry, Microsoft Office, ERP systems, and customer service. Bilingual in English and Spanish and recognized for reliability, communication, and attention to detail.
Overview
13
13
years of professional experience
Work History
Operations & Office Coordinator (Warehouse Manager & Estimator)
ATSCo
01.2020 - 01.2025
- Coordinated daily office workflows including scheduling, emails, documentation, and customer communication.
- Created and submitted purchase orders; placed weekly/bi-weekly inventory orders; monitored 6–8 week vendor lead times.
- Maintained accurate project records and ERP documentation (NAV).
- Prepared quotes, material lists, and installation documents.
- Coordinated communication between vendors, installers, and customers.
- Trained and supported a team of 6 employees.
- Assisted management with reporting and project organization.
Office & Operations Coordinator
Russo Power Equipment
01.2016 - 01.2020
- Supported daily office operations including scheduling, documentation, and customer communication.
- Maintained technician calendars, scheduled repair jobs, and coordinated appointments.
- Entered service notes, inventory updates, and parts into internal systems.
- Processed paperwork, prepared repair quotes, and organized job files.
- Coordinated workflow between service, warehouse, HR, and front office.
- Assisted with inventory tracking and cycle counts.
- Provided phone and in-person customer service.
- Prepared documents and maintained organized files.
Customer Service & Administrative Assistant
Street Legal Audio
01.2012 - 01.2017
- Assisted customers in person and over the phone.
- Processed orders, POS transactions, and sales records.
- Prepared documents, labeled items, and organized files.
- Supported inventory tasks, restocking, and product displays.
- Coordinated with warehouse and sales teams.
- Performed data entry, filing, scanning, and updates.
Warehouse & Office Assistant
Illinois Wholesale Cash Register
01.2012 - 01.2015
- Assisted with filing, data entry, and organizing materials.
- Supported inventory, restocking, and daily operations.
Education
High School Diploma -
Elgin High School
Elgin, ILSkills
- Office & Administrative Support
- Scheduling & Calendar Coordination
- Customer Service (Phone, Email, In-Person)
- Purchase Orders (POs) & Inventory Ordering
- Vendor & Installer Communication
- Data Entry & Record Management
- Document Preparation & Filing
- Workflow & Process Coordination
- Microsoft Office (Excel, Word, Outlook)
- ERP Systems (NAV)
- Email & Written Communication
- Cross-Department Collaboration
- Problem Solving & Time Management
- Multi-Tasking in Fast-Paced Environments
- Microsoft Office Suite (Word, Excel, Outlook)
- NAV ERP System (data entry, inventory tracking, record management)
- Google Workspace (Drive, Docs, Sheets)
- PDF creation, scanning, digital file organization
- POS systems & basic CRM usage
- Email, phone, and electronic communication systems
- Calendar tools (Outlook Calendar, Google Calendar)
- Labeling systems, document formatting, and office equipment operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Operations & Office Coordinator (Warehouse Manager & Estimator)
ATSCo
01.2020 - 01.2025
Office & Operations Coordinator
Russo Power Equipment
01.2016 - 01.2020
Customer Service & Administrative Assistant
Street Legal Audio
01.2012 - 01.2017
Warehouse & Office Assistant
Illinois Wholesale Cash Register
01.2012 - 01.2015
High School Diploma -
Elgin High School