Summary
Overview
Work History
Education
Skills
References
Community Service
Timeline
Generic

Jessie Ross

Havana

Summary

Dynamic leader with a proven track record of enhancing team performance and customer satisfaction. Specializes in POS system operations and service excellence, driving operational efficiency within a detail-oriented organizational culture. Expertise in recruitment strategies contributes to building high-caliber teams that consistently achieve and exceed business objectives.

Overview

14
14
years of professional experience

Work History

Server Trainer

The Bada Bean
Tallahassee
09.2023 - Current
  • Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.

FOH MANAGER

Christos Café
Orlando
01.2019 - 09.2023
  • Full-time high-volume server/trainer responsible for greeting and seating guests, taking orders, running food, busing tables, answering telephones, maintaining inventory and managing the payment register
  • Conducted regular meetings with management team to discuss strategies for improvement of services and products offered
  • Recruited qualified candidates for open positions through various methods such as job postings and interviewing processes
  • Organized special events such as wine tastings or cooking classes that promoted positive brand awareness in the community
  • Developed and maintained relationships with vendors and suppliers for front of house needs.
  • Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.

SERVER

Daybreak Diner
01.2016 - 01.2020
  • Full-time opener/closer server/manager, trained with the Point-Of-Sale system, responsible for making adjustments to checks, when necessary, on behalf of all staff
  • Responsible for personal daily bank and cash out report for same
  • Provided excellent customer service by anticipating needs and responding promptly to requests
  • Prioritized multiple tasks in dynamic environment and stayed calm and composed

RESIDENTIAL HOUSEKEEPER

Eco-Maids
01.2011 - 01.2013
  • Residential housekeeper responsible for mopping, vacuuming, sweeping, carpet maintenance, cleaning linens and maintaining kitchen and bathroom cleanliness
  • Collaborated effectively with other members of the housekeeping team to complete assignments quickly and efficiently
  • Demonstrated ability to maintain cleanliness and order in all areas of a residential home, including bathrooms, kitchens, living rooms, bedrooms, and hallways
  • Followed detailed instructions provided by supervisors when performing assigned tasks

RECEPTIONIST

Plaza Cadillac
01.2011 - 01.2012
  • Coordinated meeting logistics such as room reservations and catering services.
  • Coordinated communications, taking calls, responding to emails and interfacing with clients.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Provided assistance with onboarding new employees by preparing orientation materials.
  • Performed data entry into computer systems; ensured accuracy of all entered information.
  • Coordinated with vendors for repairs and maintenance of office equipment.

Education

High School Diploma -

Hernando High School
Brooksville, FL
01.2011

Skills

  • Service Excellence
  • Concurrent Task Management
  • Team Leadership
  • Detail-Oriented Organization
  • Workplace Professionalism
  • Proficient Issue Mediation
  • Visual Menu Layout Design
  • Recruitment Strategies
  • Employee scheduling
  • POS system operations
  • Restaurant operations

References

  • Joe Giannini, I Know A Guy T-Shirts, Owner, (813) 784-7504
  • Cheryl Jenkins, Daybreak Diner, General Manager, (407) 590-4990
  • Kristen Chute, Dispatch Health, System Administrator, (407) 405-6871
  • Mel Taylor, WJRR 101.1 The Rock Station / Mel's BCG Give.Local.Love. (501c3), On Air Personality, (321) 945-2166

Community Service

  • Mel's BGC Give.Local.Love., Volunteer, 01/01/16, Present
  • Conway Little League, Volunteer Coach, 01/01/20, Present

Timeline

Server Trainer

The Bada Bean
09.2023 - Current

FOH MANAGER

Christos Café
01.2019 - 09.2023

SERVER

Daybreak Diner
01.2016 - 01.2020

RESIDENTIAL HOUSEKEEPER

Eco-Maids
01.2011 - 01.2013

RECEPTIONIST

Plaza Cadillac
01.2011 - 01.2012

High School Diploma -

Hernando High School

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Jessie Ross