Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessie Ross

Havana,FL

Summary

Experienced server, thrives in a fast-paced environment, and excels at taking initiative and consistently working toward keeping the restaurant inviting. Passion for welcoming every customer like family and giving everyone exceptional service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.

Overview

11
11
years of professional experience

Work History

FOH Manager

Christos Cafe
01.2019 - 01.2023
  • Oversaw and directed a team of 15+ front-of-house staff members, ensuring exceptional customer service and maintaining a positive work environment.
  • Implemented standard operating procedures and training programs, enhancing staff performance and ensuring consistent quality of service.
  • Developed and maintained relationships with vendors and suppliers, negotiating favorable contracts and ensuring timely delivery of goods, resulting in a cost savings of 10%.
  • Oversaw daily operations of front-of-house (FOH) team, ensuring exceptional customer service and efficient table turnover, resulting in increased customer satisfaction by 20%.
  • Collaborated with the kitchen staff to ensure smooth coordination of food and beverage service, resulting in a 10% decrease in customer wait times.

Server

Daybreak Diner
02.2015 - 12.2019
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

House Cleaner

Eco Maids
01.2014 - 01.2015
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Emptied trashcans and transported waste to collection areas.
  • Delivered quality customer service to address urgent needs and cleaning requests.

Sales/Administrative Assistant

Plaza Cadillac
04.2012 - 03.2014
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Collected and maintained file of receipts to coordinate expense report submission.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for staff teams.

Education

High School Diploma -

Hernando High School
Brooksville, FL
2011

Skills

  • Staff Supervision
  • Hiring Procedures
  • Assignment Delegation
  • POS Systems Operations
  • Coaching and Training
  • Guest Satisfaction
  • Quality Assurance
  • MS Office Proficiency
  • Administrative Support

Timeline

FOH Manager

Christos Cafe
01.2019 - 01.2023

Server

Daybreak Diner
02.2015 - 12.2019

House Cleaner

Eco Maids
01.2014 - 01.2015

Sales/Administrative Assistant

Plaza Cadillac
04.2012 - 03.2014

High School Diploma -

Hernando High School

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