Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
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Jessica Richards

Roanoke ,VA

Summary

Dynamic and accountable leader with a proven track record of ownership and initiative, consistently driving results through quick decision-making and a commitment to exceptional customer service. Strong work ethic and an unwavering desire to exceed company expectations foster productive relationships that enhance team collaboration. Adept at thriving in fast-paced, deadline-driven environments while effectively managing goals and supporting team development. Recognized for excellence in team-oriented settings, contributing to collective success and organizational growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

General Manager

KPOT
05.2025 - Current
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Enhanced team collaboration and communication by introducing new project management tool, leading to more efficient project completions.
  • Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
  • Provided verbal summaries of non-English documents for immediate use.

General Manager

Bowlero
08.2023 - 05.2025
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Inspected and tested equipment to locate worn and damaged parts.
  • Performed preventative maintenance oil changes and brake jobs to preserve performance and reliability of lanes.

Assistant General Manager

Logan’s Roadhouse
06.2022 - 08.2023
  • Handled cash accurately and prepared deposits.
  • Resolved problems promptly to elevate customer approval.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
  • Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Assistant General Manager

Macado's
05.2017 - 06.2022
  • Promoted desserts, appetizers and specialty drinks
  • Completed opening and closing checklists, including emptying trash, safeguarding alcohol and polishing silverware
  • Operated POS terminals to input orders, split bills and calculate totals
  • Managed closing duties, including restocking items and reconciling cash drawer
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Recorded inventory sales into organization's weekly income report.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Managed and motivated employees to be productive and engaged in work.

Retention Specialist

Dish Network
04.2014 - 05.2017
  • Adhered to scripted responses and standardized plans to address problems
  • Diminished obstacles and saved time, spearheading special projects through effective emergency resolution
  • Developed processes and metrics that supported achievement of organization's business goals
  • Managed recurring HR processes such as assisting in new flows to follow, led a team and managed their stats, and trained teammates on how to sell over-the- air antennas efficiently
  • Trained and mentored new employees to maximize team performance and achieve daily performance objectives
  • Utilized knowledge of customer experience to create specialized plans for customer retention.
  • Adhered to appropriate legal scripting when required.
  • Made 1000 sales calls weekly to existing and new customers for business growth.

Education

High School Diploma -

Harvest Time Ministries Christian Boarding School

Skills

  • Issue and conflict resolution
  • Project management
  • Promotional support
  • Dependable and reliable
  • Inbound and outbound calling
  • Office equipment proficiency
  • Personnel training and development
  • Advanced mathematical aptitude
  • Superb sales professional
  • Superior organization skills
  • Strong communication skills
  • Detail-oriented
  • Loss prevention
  • Resolution-oriented
  • Cash handling accuracy
  • Menu knowledge
  • Food safety understanding
  • Dining customer service
  • Point of Sale (POS) system operations
  • Managing Terminations
  • Motivating Performers
  • Technical Proficiency
  • Labor and Food Cost Control
  • Resolving Complaints
  • Food and Beverage Management
  • Inventory Assessments
  • Expense Reduction
  • Leadership
  • Operations management
  • Leadership and team building
  • Problem resolution

Accomplishments

  • Documented and resolved alcohol inventory shortage, which led to an overall decrease in loss.
  • Collaborated with team of 8 in the development of the restaurant by staying overnight to paint and do repairs to bring in more customers.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Maintained restaurant standards while being the only manager at the location for over a month.

Certification

  • CM - Certified Manager Certification
  • servsafe and TIPS certificate

Timeline

General Manager

KPOT
05.2025 - Current

General Manager

Bowlero
08.2023 - 05.2025

Assistant General Manager

Logan’s Roadhouse
06.2022 - 08.2023

Assistant General Manager

Macado's
05.2017 - 06.2022

Retention Specialist

Dish Network
04.2014 - 05.2017

High School Diploma -

Harvest Time Ministries Christian Boarding School

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