Jessie R Stimpson
Wichita Falls,Tx
Summary
Dynamic professional with a proven track record in customer service and technical troubleshooting, honed at Teleperformance and other leading companies. Excelled in enhancing customer satisfaction through expert resolution of inquiries and efficient data management. Demonstrates exceptional problem-solving abilities and a high-energy attitude, ensuring a seamless and positive customer experience.
Overview
13
13
years of professional experience
Work History
Customer Service Advocate
The Results Company
09.2020 - 10.2021
- Schedule appointment
- Updating customer profiles
- Provide clear, concise and thoughtful instructions
- Answering customers questions and providing helpful solutions
- Promoting products and services for our clients
- Resolving customer complaints with fast and friendly services
Emergency Dispatch Operator
ADT
11.2015 - 06.2019
- Responds to alarms using the information provide in instruction screens
- Places necessary outgoing calls to verify an alarm, dispatches the proper authorities, and notifies responsible parties
- Properly documents alarm handling procedures within the alarm screens
- Completes alarm processing in accordance with departmental procedures
- Provide alarm reset instructions to customer during outbound alarm calls and inbound alarm call backs
- Receive inbound calls related to alarm call back inquires
- Other duties as assigned
Customer Care Rep
Teleperformance
02.2015 - 11.2015
- Responsible for all customer inquiries
- Provide excellent customer service
- Problem solve to help customers resolve issues on first call
- Enter data from customers into various software programs
- Appropriately communicate with upset customers to resolve their inquiries
- Thrives as a team player in a fast-paced, high-energy, change-oriented environment
- Have keen sense of attention to detail, taking the initiative
- Identify customers who are comparison-shopping and inquiring about contract terms
- Assisting customer with correct price plan
Concierge Agent
Bank of America Mortgage
09.2008 - 11.2013
- Strong interpersonal skills
- Including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
- Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals
- Ability to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration
- Display passion commitment and drive to deliver an experience that improves our customer lives
- Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to a changing demands and requirements
- Applies strong critical thinking and problem solving skills to meet customer's needs
- Strong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering results
- Strong communication skills (verbal, non-verbal, written and presentation) and active listening skills
Education
High School Diploma -
Frisco High School
Frisco, TX05-1985
Skills
- Promotional support
- Microsoft Office expertise
- Computer Proficiency
- Data Entry
- Appointment Setting
- Microsoft Outlook
- Technical Troubleshooting
- Call center experience
- High-energy attitude
- Schedule mastery
- Problem-solving abilities
- Inbound and Outbound Calling
Timeline
Customer Service Advocate
The Results Company
09.2020 - 10.2021
Emergency Dispatch Operator
ADT
11.2015 - 06.2019
Customer Care Rep
Teleperformance
02.2015 - 11.2015
Concierge Agent
Bank of America Mortgage
09.2008 - 11.2013
High School Diploma -
Frisco High School
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