Jessie Salter
Akron,OH
Summary
I have been in the service industry for about 11 years now. Mostly in Mexican resaraunts, so I'm pretty good at fast paced dining. I always aim to make guests feel welcomed and ensure they have a great experience. Im skilled in taking orders, recommending dishes, and making sure everything gets to the table quickly. I have experience with Toast and Clover POS systems. I think my enthusiasm and experience would make a great addition to your team.
Overview
10
10
years of professional experience
Work History
Server
El Fogon Mexican Grill
09.2019 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server
Tres Potrios
01.2024 - 06.2024
- Cultivated warm relationships with regular customers.
- Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server
Town Tavern
07.2022 - 10.2023
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
- Collaborated with kitchen staff to ensure accurate preparation and prompt delivery of special dietary requests.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
Server
El Mesón Mexican Restaurant
06.2022 - 06.2023
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
Server
Titos Meican Grill
06.2018 - 08.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Server
Russos
12.2018 - 01.2019
- Inspected dishes and utensils for cleanliness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Assisted in planning and execution of special events, contributing to restaurant's reputation for hosting.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
Sales Associate
Journeys Shoe Store
02.2015 - 04.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Host
La Mexicana Cantina And Grill
08.2014 - 07.2016
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Education
Associate Degree in Nursing - Nursing
Tri-C
Parma Ohio2027
Advanced Esthetician - Esthetics
Le Jean Academy
819 McKay Dr Youngstown Ohio07.2023
High School Diploma -
Ellet Highschool
Akron, OH06.2016
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Professional Appearance
- Cleanliness standards
- Safe Food Handling
- Menu Memorization
- Food Running
- Food safety understanding
- Order Accuracy
- Table Bussing
- Suggestive Selling
- Allergy awareness
- Guest Seating
- Item promotion
- Table setting knowledge
- Daily specials memorization
- Customer Satisfaction
- POS System Operation
Timeline
Server
Tres Potrios
01.2024 - 06.2024
Server
Town Tavern
07.2022 - 10.2023
Server
El Mesón Mexican Restaurant
06.2022 - 06.2023
Server
El Fogon Mexican Grill
09.2019 - 08.2024
Server
Russos
12.2018 - 01.2019
Server
Titos Meican Grill
06.2018 - 08.2019
Sales Associate
Journeys Shoe Store
02.2015 - 04.2017
Host
La Mexicana Cantina And Grill
08.2014 - 07.2016
Associate Degree in Nursing - Nursing
Tri-C
Advanced Esthetician - Esthetics
Le Jean Academy
High School Diploma -
Ellet Highschool
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