Hi, I’m
Jessie Scarborough-Ghent
Customer Success/Creative
Los Angeles,CA
Summary
Experienced and versatile professional with a strong background in various industries. Adaptable and quick to learn, consistently achieving outstanding outcomes. Track record of successfully managing projects, working with diverse teams, and surpassing organizational objectives. Skilled in communication and relationship-building, driving business growth.
Overview
17
years of professional experience
Work History
Breakdown Services
Projects and Support Team
12.2022 - Current
Job overview
- Edited and released casting Breakdowns, while offering exceptional customer support to actors, talent representatives, and casting directors for various products including Actors Access and Breakdown Express.
- Trained new casting directors and talent representatives on service details while coordinating with web development and programming teams.
- Managed high volumes of calls and emails efficiently (up to 30 calls and 125 emails per day)
Blue Coast
Production Assistant
10.2022 - 12.2022
Job overview
- Provided comprehensive support in film production and live broadcasting.
- Collaborated with production team to facilitate smooth operations, avoiding disruptions and delays
Vann
General Manager
01.2020 - 12.2021
Job overview
- Managed budget implementations, employee reviews, schedules, vendor accounts, and contract negotiations.
- Developed comprehensive employee training manual.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability by %10
The Playwright's Center
New Play Consultant
05.2014 - 03.2020
Job overview
- Consulted on various projects through collaborative developmental programs at The Playwright's Center.
Benjamin McGovern
Assistant to Director
06.2014 - 11.2019
Job overview
- Provided administrative support alongside managing travel coordination and calendar.
- Oversaw casting assistance, production tasks, and script coverage.
- Handled expense reports and budgeting among other various duties.
University of Minnesota
Assistant Director
01.2014 - 01.2015
Job overview
- Supported directorial efforts on two major productions, August Osage County led by Bruce Roach, and Uncle Vanya led by Michelle O'Neill.
Kitchen Fish LLC
Production Assistant
05.2011 - 08.2013
Job overview
- Managed equipment, phones, and reception tasks.
- Provided administrative support for various departments.
- Assisted production team as required.
Trustus Theater
Assistant Stage Manager
01.2008 - 01.2009
Job overview
- Managed team's schedule, produced daily reports, coordinated set construction and strikes.
Education
South Carolina Governor's School for the Arts and HumanitiesGreenville, SC
Diploma & Certificate
University Overview
- Rigorous pre-professional residential arts high school with a focus on dramatic literature and conservatory training. Served on the Leadership Council of Connecting Arts through Service Club.
- GPA: Honor Roll
University of Minnesota/Guthrie TheaterMinneapolis, MN
Bachelor of Fine Arts from Actor Training Program
01.2015
University Overview
- Recipient of the Emily Staples Tuttle Scholarship for artistic achievement and outstanding community service.
- GPA: Dean's List Honor Roll, 4 years
Skills
- Customer service expert
- Team management, training, coaching & mentoring
- Remote Support & software troubleshooting
- Social media management & marketing
- Time management
- Attention to detail
- Relationship building
- Client communication
- Data entry
- Recordkeeping skills
- Documentation and reporting
- Telecommunications
- Cost-benefit analysis
- Trend analysis
- Cross-functional coordination
- Problem-solving
- Organizational skills
- Excellent and effective verbal & written communication skills
- Adaptability and flexibility
- Task prioritization
- Self motivation
- Analytical thinking
- Goal setting
- Agile methodology
- Google, Microsoft, & Adobe Suite
Timeline
Projects and Support Team
Breakdown Services
12.2022 - Current
Production Assistant
Blue Coast
10.2022 - 12.2022
General Manager
Vann
01.2020 - 12.2021
Assistant to Director
Benjamin McGovern
06.2014 - 11.2019
New Play Consultant
The Playwright's Center
05.2014 - 03.2020
Assistant Director
University of Minnesota
01.2014 - 01.2015
Production Assistant
Kitchen Fish LLC
05.2011 - 08.2013
Assistant Stage Manager
Trustus Theater
01.2008 - 01.2009
South Carolina Governor's School for the Arts and Humanities
Diploma & Certificate
University of Minnesota/Guthrie Theater
Bachelor of Fine Arts from Actor Training Program
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