Jessie Scott
14 years of retail experience at The Home Depot
Bartlett,IL
Summary
Experienced and dedicated professional with 14 years of proven success at the Home Depot, including seven years as an assistant store manager. Seeking a new challenge and opportunity for growth as a manager at Walmart. Known for my strong leadership skills, strategic planning abilities, and commitment to driving operational excellence. Ready to bring my extensive retail experience and passion for customer service to contribute to the success of the Walmart organization.
Overview
14
14
years of professional experience
Work History
Merchandising Assistant Store Manager
The Home Depot Inc
Chicagoland, IL
04.2017 - 03.2024
- Spearheaded the continuous development of effective store associates to achieve desired sales and results.
- Conducted walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Successfully coached and developed store associates through formal and informal interactions.
- led recruitment and hiring efforts, ensuring the selection of qualified and committed team members
- Achieved a $4.3mil increase in sales during the 2020 fiscal year by implementing targeted merchandising plans and effective inventory management.
- Assessed purchasing needs and reviewed in-store sales and inventory levels to improve on-shelf availability.
Specialty Assistant Store Manager
The Home Depot Inc
Chicago, IL
12.2021 - 11.2023
- Prepared sales production reports for senior management.
- Delivered sales presentations focused on offerings and unique advantages over competitors.
- Attended trade shows for in-person engagement and network building.
- Created and maintained sales environment to support business objectives.
- Tracked monthly sales to generate reports for business development planning.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Conducted service appointments to diagnose and fix problems.
Operations Assistant Store Manager
The Home Depot Inc
Cicero, IL
02.2019 - 12.2021
- Directed day-to-day operations, implementing short-term and long-term strategies to achieve business plan and profitability goals.
- Conducted performance reviews providing coaching and feedback for the benefit of both the company and employees.
- Managed company operations including profit and loss, scheduling, training and inventory control.
- Maintained compliance with safety and emergency readiness policies, ensuring the well being of personnel.
Department Supervisor
The Home Depot Inc
Cicero, IL
05.2014 - 04.2017
- Provided training and mentorship to new associates, ensuring adherence to department policies and procedures.
- Supervised a total of 41 employees in three different departments, delegating tasks and responsibilities accordingly.
- Prioritized customer engagement, feedback collection, and operational optimization.
- Delegated tasks to promote employee development.
- Investigated inventory discrepancies to maintain recordkeeping validity.
Sales Associate
The Home Depot Inc
Cicero, IL
04.2010 - 05.2014
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Estimated and requisitioned materials and cost for door/window installations and recorded labor time and materials used.
- Played key role in developing customer pipeline.
- Conducted cold calls to initiate contact or follow-up with prospects and qualify leads based on The Home Depot's criteria.
Education
Associate of Applied Science - Business Administration
Morton College
Cicero, IL05.2014
Skills
- POS systems operations
- Stock management
- Business Development
- Merchandising
- Workforce Management
- Sales Techniques
- Sales strategies
- Supervision and training
- Performance improvements
- Recruiting and hiring
- Profit and loss accountability
- Customer Service
- Issue resolution
- Communication Planning
- Critical Thinking
- Staff Training
Timeline
Specialty Assistant Store Manager
The Home Depot Inc
12.2021 - 11.2023
Operations Assistant Store Manager
The Home Depot Inc
02.2019 - 12.2021
Merchandising Assistant Store Manager
The Home Depot Inc
04.2017 - 03.2024
Department Supervisor
The Home Depot Inc
05.2014 - 04.2017
Sales Associate
The Home Depot Inc
04.2010 - 05.2014
Associate of Applied Science - Business Administration
Morton College
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