Jessie Singh

Guided multiple teams through Agile methodologies, fostering a culture of continuous improvement

• Led a dynamic Agile team through successful project deliveries, ensuring adherence to Scrum practices.
• Facilitated sprint planning, daily stand-ups, sprint reviews, and retrospectives to optimize team performance.
• Collaborated with Product Owners and stakeholders to refine the product backlog and prioritize features.
• Utilized Jira for backlog management, sprint planning, and real-time tracking of tasks.
• Championed Lean Agile mindset within team, driving continuous improvement, customer-centricity and value delivery.
• Coached and mentored team in Agile best practices and Lean thinking, empowering self-organization and accountability.
• Engaged with stakeholders, providing regular updates on project progress and milestones.

Managed cross-functional Agile teams, overseeing onshore and offshore teams working on the Salesforce platform.

· Facilitated daily Stand-up meetings, Sprint Planning, Grooming, Sprint Reviews and Retrospectives proficiently, ensuring seamless Agile project execution.

· Fostered effective collaboration between onshore and offshore teams, confirming unified understanding of project requirements and progress.

· Partnered closely with Product Owner to craft user stories and gather requirements, guaranteeing prioritized stories met clear acceptance criteria, underwent architecture reviews and aligned with "Definition of Ready".

· Owned and managed User Acceptance Testing (UAT) schedule, securing stakeholder agreement and commitments and obtaining sign-off in preparation for release.

· Maintained transparency and continuity throughout project lifecycle by regularly providing comprehensive status reports and release communications for business stakeholders.

Successfully led Agile teams utilizing the DevOps model, fostering a culture of collaboration and continuous improvement in software development.

Led the release management and coordination efforts, ensuring seamless releases of software products, minimizing downtime and disruptions.

Managed a mobile development team, overseeing the delivery of mobile applications and ensuring alignment with project timelines.

Proactively identified and resolved impediments, enabling all teams to remain focused and productive throughout each sprint.

Leveraged strong communication skills to effectively engage with stakeholders and facilitate successful release management.

Served as a Scrum Master for the Demand Supply Management team, leading Agile initiatives and facilitating the successful adoption of SAFe practices.

● Facilitated key SAFe events, including PI Planning, Scrum of Scrums, and Inspect & Adapt workshops, ensuring alignment and synchronization among teams.

● Collaborated closely with Product Owners and stakeholders to prioritize backlogs, plan releases, and align project eorts with business objectives

● Proactively identified and resolved impediments, enabling the team to maintain high productivity and meet program increment (PI) objectives.

● Promoted a data-driven approach by facilitating metrics tracking and reporting, aiding the team in making informed decisions and improvements.

Efficiently served as the Scrum Master for the Digital Banking Team, responsible for developing and maintaining the bank's digital banking platform, including the website and mobile banking applications.

• Effectively utilized Jira as a project management tool to facilitate sprint planning, backlog management,and issue tracking, ensuring seamless progress and effective communication within the team.
• Provided comprehensive reports, including velocity, burndown, and defect reports, to stakeholders,enabling data-driven decision-making and continuous improvement.
• Proactively identified and addressed impediments, promoting a focus on achieving sprint goals and delivering value to the organization.

Successfully served as the Scrum Master for the Patient Portal Team, overseeing the development and enhancement of Kaiser Permanente's patient portal, empowering members to access their health information conveniently.

• Acted as a servant-leader, guiding the team in embracing Scrum principles and Lean practices to foster collaboration, innovation, and eicient project deliveries.
• Coached and mentored the team in Agile best practices and Lean thinking, empowering them to self- organize and take ownership of their work.
• Leveraged strong communication skills to engage with stakeholders and provide regular updates on project progress and milestones.

Led the Data Analytics-focused Upstream Technology Team, responsible for researching and developing advanced data-driven technologies and innovations to optimize upstream operations

• Collaborated closely with Data Scientists, Engineers, and stakeholders to prioritize data analytics initiatives, aligning development eorts with business goals and technical requirements.
• Coached and mentored the team in Agile best practices, promoting self-organization and fostering a culture of continuous improvement.
• Proactively identified and addressed impediments, promoting a focus on achieving sprint goals and delivering valuable data insights for upstream operations.