Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jessie Skipper

Perry,MI

Summary

Highly detail-oriented manager offering over seven years of experience in inventory management, vendor communication, bookkeeping strategies, exceptional employee growth through positive training. Proven ability to identify and resolve issues, guarantee budget planning, and enhance profitability. A strong communicator and adept problem-solver dedicated to customer satisfaction and providing excellent leadership. Proficient in software, including Oracle and S&I, Microsoft Office Suite, Teams, Outlook, Workday, PNL development and following process.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

10
years of professional experience

Work History

Camping World

Retail Sales Manager
01.2020 - Current

Job overview

  • Develop and implement sales strategies to meet or exceed sales targets. Supervise, coach, and motivate the sales team to achieve individual and team goals. Manage the sales process from lead generation to closing sales. Analyze sales data and identify opportunities for improvement. Train and develop sales representatives in sales techniques, product knowledge, and customer service skills. Manage the accounting and operational aspects of the dealership. Ensure accurate inventory management and maintain an adequate product supply. Collaborate with other departments to streamline processes and improve efficiency. Provide exceptional customer service while addressing inquiries and concerns. Maintain a positive and professional relationship with customers. Ensure customer satisfaction with the sales experience and post-purchase support. Demonstrate strong leadership, communication, and interpersonal skills. Exhibit the ability to motivate and inspire a team. Show excellent problem-solving and decision-making skills. Possess proficiency in sales software and CRM systems. Know the RV industry and customer preferences. Bring experience in retail sales management or a leadership role. Maintain optimal inventory levels, forecast parts needs, and manage parts inventory. Purchase parts, receive shipments, and inspect for accuracy, pricing, and damage. Offer excellent customer service related to parts inquiries and orders. Ensure proper storage, labeling, and documentation of parts orders. Collaborate with other departments to ensure the timely availability of the parts needed. Be involved in driving sales of parts through planning and developing targets. Maintain a strong understanding of Camping World's products and parts. Research new products to carry in stores. Assist with pricing parts to maintain profitability.
  • Boosted sales performance by implementing effective visual merchandising and store layouts.
  • Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
  • Analyzed sales data and trends to identify areas for improvement in both individual and team performance, leading to increased revenue.
  • Addressed customer complaints professionally and efficiently, resulting in satisfied customers who continued to patronize the store.
  • Recruited, hired and trained 20-30 associates to develop into productive team members with excellent product knowledge.
  • Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
  • Evaluated employee performance regularly, conducting annual reviews and providing constructive feedback to encourage growth and improvement.
  • Managed day-to-day staffing and handled scheduling for all store employees.
  • Managed store budget effectively, ensuring expenses stayed within predetermined limits while maintaining a high level of customer satisfaction.
  • Implemented loss prevention strategies which reduced shrinkage rates significantly over time.
  • Compiled and analyzed data to determine approaches to improve sales and performance.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

Dollar General

Retail Store Manager & Assistant Store Manager
01.2015 - 01.2020

Job overview

  • Ensure the proper presentation of merchandise, stocking shelves, and managing inventory levels. Providing excellent customer service and addressing customer needs. Maintaining the financial integrity of the store through cash control and deposit procedures. Opening and closing the store, keeping a clean and safe environment, and adhering to company policies. Implementing security measures and practices to protect company assets. Developing and executing strategies to increase sales and profitability. Communicating effectively with staff and other managers and collaborating to achieve store goals. Demonstrating strong leadership, communication, and interpersonal skills. Hiring, training, scheduling, and motivating employees. Possessing knowledge of cash handling, inventory management, and security procedures. Able to perform mathematical calculations and use cash registers. Showcasing strong organizational and time management skills. Capable of working in a fast-paced, demanding environment. Able to lift and move merchandise. Assisting with scheduling, training, and motivating store employees to ensure a well-functioning team. Receiving, unpacking, stocking, restocking, and rotating merchandise while following company procedures to maintain a clean and organized store. Providing excellent customer service by greeting customers, assisting with purchases, and resolving customer issues. Assisting in maintaining accurate cash register functions, managing cash handling procedures, and ensuring proper security and control. Helping to maintain accurate inventory levels by controlling damages, markdowns, and scanning. Opening and closing the store, implementing planograms, and ensuring merchandise is presented according to company standards. Working closely with the Store Manager and other team members to ensure smooth store operations. Demonstrate the ability to train and motivate employees. Capable of working in a fast-paced environment.
  • Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
  • Optimized store displays and appearance via strategic merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Crawford Co. High
Roberta, GA

High School Diploma
01.2007

Skills

  • Sales Strategy
  • Communication
  • Budget administration
  • Strategic thinking
  • Customer service
  • Retail operations
  • Driven work ethic
  • Management
  • Inventory management
  • Staff development
  • Coaching and mentoring
  • Sales metrics analysis
  • Account management
  • Shrink reduction
  • Stock audits
  • Financial goals
  • Time management
  • Sales targeting
  • Customer order management
  • Systems and software expertise
  • Document management

Timeline

Retail Sales Manager

Camping World
01.2020 - Current

Retail Store Manager & Assistant Store Manager

Dollar General
01.2015 - 01.2020

Crawford Co. High

High School Diploma

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Jessie Skipper