Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Jessie Sloan

Salt Lake City

Summary

Dynamic Guest Services Coordinator at Ronald McDonald House Charities, skilled in crisis intervention and emotional support. Successfully enhanced guest satisfaction through compassionate care and effective problem-solving. Proven ability to build trusting relationships and coordinate care, ensuring a safe environment for vulnerable individuals. Adaptable and detail-oriented, committed to fostering positive experiences.

Overview

12
12
years of professional experience

Work History

Guest Services Coordinator

Ronald McDonald House Charities of Salt Lake City
03.2024 - Current
  • Greeted and welcomed guests upon arrival, providing exceptional customer service.
  • Promoted a high level of guest satisfaction through genuine, compassionate, and friendly interactions.
  • Provided a safe and welcoming space for guests to share their feelings, concerns, and grief.
  • Attended to guests' needs, including providing and preparing meals, offering a place to rest, assisting with laundry, cleaning and stocking bathrooms, making beds, and washing linens.
  • Helping guests with emotional, spiritual, and mental needs by contacting and putting guests in touch with social workers, chaplains, nurses, and child life services.
  • Assisting guests in finding temporary housing, working alongside Destination Services and social workers.
  • Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
  • Built and maintained productive and trusting relationships with employees.
  • Arranged for translators and other special services for guests.
  • Attended regular staff meetings to further the mission, and attended professional development courses.
  • Received food deliveries and distributed them throughout the hospital while maintaining infection prevention hospital standards.

Guest Service Representative

Encircle
10.2021 - 01.2022
  • Provided exceptional customer service by addressing guest inquiries and connecting guests with relevant peer groups
  • Provided a place of safety for guests to share vulnerabilities and life concerns
  • Connected guests with needed resources and therapists to assist in overall well-being
  • Attended and facilitated peer groups for connection and trust building
  • Assisted in community outreach to further the mission of inclusion
  • Adapted quickly to changing situations, demonstrating flexibility during peak service hours.
  • Crisis prevention and intervention

Behavioral Specialist

L'esprit
01.2018 - 01.2020
  • Developed and implemented individualized behavior intervention plans for diverse student populations.
  • Collaborated with educators to reinforce positive behavioral strategies in classroom settings.
  • Conducted functional behavior assessments to identify triggers and develop appropriate interventions.
  • Provided training and support to staff on effective behavioral management techniques.
  • Working alongside a licensed clinical mental health therapist, implementing a treatment plan offering support, modeling and guidance through interventions to help build positive coping skills for school, home and the community.

Store Manager

Pinecreek Lodge
05.2016 - 01.2018
  • Oversaw daily store operations, ensuring adherence to company policies and procedures.
  • Implemented visual merchandising standards, improving · product presentation and customer engagement.
  • Completed routine store inventories.
  • Completed point of sale opening and closing procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Delivered exceptional customer service to enhance dining experiences and foster repeat business.
  • Coordinated with kitchen staff to ensure timely food preparation and delivery, maintaining high service standards.
  • Resolved customer complaints efficiently, reinforcing positive relationships and enhancing overall satisfaction levels.
  • Cultivated warm relationships with regular customers.

Clinic Coordinator

Granite Sports Medicine
01.2013 - 03.2016
  • Coordinated daily operations to optimize patient flow and enhance service delivery.
  • Streamlined appointment scheduling processes to improve efficiency and reduce wait times.
  • Managed patient records using electronic health record systems to ensure accuracy and confidentiality.
  • Collaborated with clinical staff to develop educational materials for patients, improving their understanding of treatment plans and overall health outcomes.
  • Improved interdepartmental communication by initiating weekly update meetings between front office staff and clinical teams.
  • Coordinated successful community outreach events to raise awareness about the clinic''s services and promote health initiatives.
  • Contributed to effective patient care by preparing treatment areas, equipment, and materials before each session.
  • Developed strong rapport with patients, fostering a supportive environment conducive for achieving optimal outcomes during their rehabilitation journey.
  • Increased understanding of physical therapy concepts among patients by offering clear explanations and demonstrations when needed.
  • Worked one-on-one to restore function, relieve pain and prevent disability.

Education

Olympus High School
Salt Lake City
05-1995

Skills

  • Crisis intervention
  • Care coordination
  • Emotional support
  • Guest relations expertise
  • Cultural sensitivity
  • Positive demeanor
  • Conflict management
  • Team player attitude
  • Detail-oriented
  • Emotional intelligence
  • Relationship building
  • Self-care promotion
  • Problem-solving abilities
  • Attention to detail
  • Active listening
  • Adaptability

Interests

  • I have a love for the outdoors and can often be found exploring, photographing, and camping next to a fire
  • I often engage in receiving body work, breathwork, sound baths and saunas I have a passion for finding self care practices that enhance overall well-being

Timeline

Guest Services Coordinator

Ronald McDonald House Charities of Salt Lake City
03.2024 - Current

Guest Service Representative

Encircle
10.2021 - 01.2022

Behavioral Specialist

L'esprit
01.2018 - 01.2020

Store Manager

Pinecreek Lodge
05.2016 - 01.2018

Clinic Coordinator

Granite Sports Medicine
01.2013 - 03.2016

Olympus High School

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