Jessie Smith
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
WhackHouse Production
Kenneth Whack
05.2023 - Current
- Greeted guests with friendliness and professionalism
- Worked closely with the manager to provide effective assistance for specific aspects of business operations.
- Answered incoming calls, processed requests, and relayed messages to appropriate personnel.
- Attended office operations and required paperwork.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Foot Locker Manager
Foot Locker
02.2021 - 04.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Onboarded new employees with training and new hire documentation.
- Controlled costs to keep business operating within budget and increase profits.
Education
High School Diploma -
Susan Miller Dorsey Senior High School
Los Angeles, CA06.2020
Skills
- Deadline-oriented
- Confidentiality handling
- Proofreading
- Printing Techniques
- Document Scanning
- File Management
- Active Listening
Timeline
WhackHouse Production
Kenneth Whack
05.2023 - Current
Foot Locker Manager
Foot Locker
02.2021 - 04.2023
High School Diploma -
Susan Miller Dorsey Senior High School
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