Jessie Stephens
Smithfield,VA
Summary
Professional manager with track record in overseeing complex operations and driving impactful results. Strong focus on team collaboration, adaptable to changing needs, and reliable under pressure. Skilled in strategic planning, operational efficiency, and conflict resolution. Recognized for leadership, problem-solving abilities, and effective communication.
Overview
4
4
years of professional experience
Work History
Complex Manager
US Navy
10.2019 - 12.2021
- Increased overall productivity through regular performance evaluations and targeted training programs.
- Oversaw day-to-day facility operations, ensuring smooth functioning, safety compliance, and proper resource allocation.
- Developed strategic plans to achieve company goals, collaborating with various departments for successful implementation.
- Facilitated collaboration between departments, resulting in more efficient decision-making and faster project completion times.
- Maintained high-quality standards by implementing rigorous quality control processes and regularly reviewing team performance.
- Enhanced customer satisfaction with proactive problem-solving and prompt resolution of issues.
- Improved team efficiency by streamlining communication and implementing effective project management tools.
- Led 75 personnel in providing outstanding customer service to over 4,000 residents, while overseeing the submission, logging, tracking, and completion of over 3,000 maintenance tickets saving the Navy $50,000 in contractual labor costs.
Force Operations Assistant Leading Petty Officer
US Navy
01.2018 - 10.2019
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Collaborated with cross-functional teams to achieve project goals within specified timelines.
- Improved customer satisfaction by promptly resolving issues and answering inquiries via phone, email, and in-person interactions.
- Approved over 23,153 AT/ADT/IDTT orders totaling over $2M with 100% accuracy.
- Verified 15,600 Headquarter Waivers totaling $1,635,000 to complete missions worldwide.
- Assisted in the management of the Reserve Force Master Chief's CPO Initiation budget totaling over $200K.
- Executed the post FY-20 EXCOM results for 15 Pillar Operational Support Officers by expeditiously distributing over $100K in discretionary funding.
Watch Captain
US Navy
07.2017 - 01.2018
- Oversaw maintenance of watch equipment, ensuring proper functioning at all times.
- Assessed team performance regularly to identify areas of improvement and provide constructive feedback.
- Improved communication among team members by implementing daily briefings and debriefings.
- Streamlined watch operations by establishing clear procedures and guidelines for all team members.
- Ensured compliance with maritime regulations by conducting regular inspections of safety equipment and procedures.
- Collaborated with other departments to maintain a cohesive and efficient work environment onboard the vessel.
- Maintained detailed logs of watch events, ensuring accurate documentation for future reference and audits.
- Ensured the proper production and supervision of 3 meals a day aboard a Naval vessel in accordance with proper food handling and sanitation procedures.
Education
High School Diploma -
University Preparatory
Victorville, CA05-2015
No Degree - Bachelors of Science in Nursing
ECPI University
Virginia Beach, VASkills
- Staff training and development
- Operations management
- Asset management
- Human resources management
- Preventive Maintenance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
Timeline
Complex Manager
US Navy
10.2019 - 12.2021
Force Operations Assistant Leading Petty Officer
US Navy
01.2018 - 10.2019
Watch Captain
US Navy
07.2017 - 01.2018
High School Diploma -
University Preparatory
No Degree - Bachelors of Science in Nursing
ECPI University