Jessie Taft
LINCOLN PARK,Michigan
Summary
Seeking professional medical position in a high valued company where our values and mindset are congruent to leading and growing in excellence together.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Caregiver
RISE ABOVE/Options
01.2023 - Current
- Prepared nutritious meals tailored to dietary restrictions to support health goals.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Maintained a safe and clean environment for clients, reducing risks and ensuring optimal health outcomes.
Specimen Collector
Orchard Laboratory
12.2020 - 12.2022
- Collected, processed, and labeled various specimens following strict protocols to ensure sample integrity.
- Maintained accurate records of specimen collection procedures in compliance with regulatory standards.
- Coordinated with laboratory personnel to streamline specimen handling and reduce turnaround time.
- Trained new staff on collection techniques and safety procedures to enhance operational efficiency.
- Ordered supplies and delivered to specific medical sites
Triage incoming patients and/or calls to appropriate personnel, courteous speaking etiquette
Performed 120+ Covid-19 swabs daily, urine drug screens, data entry, submitting state documents
Answered emails regarding results and IT tickets
Processed daily insurance claims of 60+ patients each day.
Book appointments
Act as an escalation point for team on unresolved customer issues and flag business and potentially contentious issues to senior management.
Acted as a liaison between doctors and medical supply facility
Assist customers with insurance appeals
Analyze and provide support for billing issues to internal teams for review or correction with business
Engage and maintain positive working business relationships with team members, patients and external support teams
Manage customers with compassion, care and empathy.
ER Technician
Henry Ford Hospital
10.2018 - 09.2019
- Assessed patient conditions and prioritized cases based on medical urgency.
- Administered emergency care procedures, ensuring compliance with hospital protocols.
- Collaborated with physicians to implement treatment plans effectively.
- Trained new staff on equipment usage and emergency response techniques.
- Greet incoming patients
Calmly manage and resolve medical emergency crisis
Audit medical charts
Communicate quickly and efficiently with team, doctors and EMS
Attended training to prevent EPIC chart and HIPAA violations
Ensure cleanliness of workspace, exterior, restrooms, and all common areas that family and visitors occupy.
Provides leadership, direction and assistance during emergency codes, including triage, first aid, CPR, BLS
Maintained knowledge on policies and procedures - Monitored vital signs and maintained accurate patient records in electronic systems.
- Mentored junior technicians, fostering skill development and team cohesion.
Certified Medical Assistant
Beaumont Hospital
02.2012 - 09.2018
- Assisted in patient examinations, ensuring accurate documentation and adherence to protocols.
- Administered medications and vaccinations as per physician directives, enhancing patient care quality.
- Managed patient scheduling, optimizing clinic workflows and reducing wait times.
- Collaborated with healthcare team to develop treatment plans, improving patient outcomes through effective communication.
- Improved customer experience by working in three departments of the company: Internal Medicine, Family and Urgent Care- Cohesive experience.
Obtained patient demographics, insurance and copays
Triage, Vitals and provided medical care
Assisted with helping patients file appeal claims for medications
Succession through employee training and mentoring
Compliance with company policies and procedures by holding Associates accountable.
Drove performance ratings by ensuring goals were achieved and delegating responsibilities for employees.
Profeicent in EPIC EMR
Medical Assistant
Downriver PC
05.2011 - 02.2012
- Assisted physicians with patient examinations and procedures, ensuring comfort and safety.
- Managed patient scheduling and follow-up appointments to enhance office efficiency.
- Prepared examination rooms by sterilizing instruments and maintaining cleanliness standards.
- Conducted patient intake, documenting medical histories and vital signs accurately.
- Trained new staff on office protocols, enhancing team performance and service delivery.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
Education
Certificate - Certified Customer Service & Sales Specialist
NRF Foundation
Taylor, Mi09-2023
Certificate - Medical Assistant
Henry Ford College
Dearborn, MI04-2012
Associate of Science - Biological Sciences
Wayne County Community College
Taylor, MI05-2010
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Patient care
- Strong ethics
- Verbal and written communication skills
- Medical record-keeping
- Documentation
- HIPAA compliance
- Patient management
- Medical office administration
- EMR / EHR EPIC
- At-home care instruction
- Multitasking and organization
- Computer skills
- Attention to detail va
- Insurance verification
- Medical terminology
- Patient scheduling
- Phone and email etiquette
- Appointment coordination
- Patient registration
- Insurance billing
- Patient referrals
- Microsoft office and Teams
- EPIC EMR
Certification
- CMA - Certified Medical Assistant
- CPR
Timeline
Caregiver
RISE ABOVE/Options
01.2023 - Current
Specimen Collector
Orchard Laboratory
12.2020 - 12.2022
ER Technician
Henry Ford Hospital
10.2018 - 09.2019
Certified Medical Assistant
Beaumont Hospital
02.2012 - 09.2018
Medical Assistant
Downriver PC
05.2011 - 02.2012
Certificate - Certified Customer Service & Sales Specialist
NRF Foundation
Certificate - Medical Assistant
Henry Ford College
Associate of Science - Biological Sciences
Wayne County Community College