JESSIE THOMPSON
Universal City,TX
Summary
After many years in this field, I’m fully committed and ready to continue growth within the organization utilizing extensive technical experience and proven track record as a strong team leader. Comprehensive background in field services prepared to make a positive impact to transform, connect, and elevate customers’ technology platforms.
Experience as a Traveling Field Service Technician has honed abilities to thrive in fast-paced, ever-changing situations while providing top-notch technical support wherever
Overview
10
10
years of professional experience
Work History
Field Service Technician
Drivewyze
08.2023 - Current
- Perform on-site installation, maintenance, and repair of Drivewyze weigh station bypass systems for commercial vehicles
- Troubleshoot technical issues and provide timely resolutions to ensure uninterrupted service for clients
- Conduct thorough testing and calibration of equipment to ensure optimal performance and compliance with regulatory standards
- Collaborate with cross-functional teams including engineering, product development, and customer support to address customer needs and enhance product functionality
- Tested systems, noting issues and completing preventive maintenance.
- Maintain accurate records of service activities, including equipment configurations, repairs, and customer interactions.
- Operated hand tools and power equipment according to company safety procedures.
CE Team Lead
NCR
05.2021 - 08.2023
- Lead teams in various installation projects for clients including Walmart, Gulfstream, Starbucks, Circle K, and AAFES
- Utilized Quickbase app for Starbucks projects and assisted in original draft for Walmart Gulfstream installation guide
- Coordinated with REX planners for installations and ensured compliance with quality standards
- Provided training and guidance to field technicians to exceed business goals.
- Proactively identified potential crises or escalations and developed strategies to mitigate risks, ensuring timely resolution for installation issues.
Field Service Technician
CBE
02.2018 - 05.2021
- Demonstrated creative problem-solving skills and effective decision-making in fast-paced environments
- Maintained compliance and quality assurance standards to meet project specifications
- Acquired certifications in CatL1, Verifone Commander, Lift, and Tidel Safe
- Trained field technicians to achieve high performance and exceed expectations.
- Ensured compliance with company and customer standards through meticulous recordkeeping of maintenance logs, inspection reports, and warranty information.
Designer
Dominion Design & Integration
12.2017 - 02.2018
- Established and maintained strong customer relationships while designing installations for various systems including IC Realtime camera systems, Cosmo Smoke Detectors, and Honeywell Alarm systems.
- Researched new design technology and tools to bolster professional skillset and drive quality deliverables.
- Managed multiple design projects simultaneously, ensuring timely delivery within budget constraints.
Field Technician
Spectrum
02.2014 - 12.2017
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Continuously updated knowledge on industry trends and emerging technologies, enhancing skillset for Installations
- Streamlined workflow for faster job completion through effective communication
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Ensured prompt resolution of any post-installation issues by following up with customers after service completion to confirm satisfaction levels were met or exceeded expectations.
- Monitored participant workflow and behaviors throughout training process.
Education
General Studies
Judson High School
Converse, TXSkills
- SCTE Certification, Tech 1 - Tech 5
- OSHA 30
- Wireless Network - Installation, Maintenance, & Repair
- Fiber Optic - Installation, Maintenance & Repair
- Microsoft OS Network Setup
- IOS Network Setup
- Quickbase
- CatL1
- Preventive Maintenance
- Troubleshooting and repair
- Field Repairs
- Electrical Troubleshooting
- System Installation
- POS, SRIS, CCTV, Network equipment installation
Personal Information
Title: Field Service Technician
Timeline
Field Service Technician
Drivewyze
08.2023 - Current
CE Team Lead
NCR
05.2021 - 08.2023
Field Service Technician
CBE
02.2018 - 05.2021
Designer
Dominion Design & Integration
12.2017 - 02.2018
Field Technician
Spectrum
02.2014 - 12.2017
General Studies
Judson High School