Jessie Thornton
Boise,United States
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
5
5
years of professional experience
Work History
Supervisor
Taco Time
10.2022 - Current
- Supervised daily operations to ensure compliance with food safety standards.
- Trained and mentored team members on customer service best practices.
- Implemented process improvements to enhance order accuracy and efficiency.
- Monitored inventory levels and coordinated restocking efforts to minimize shortages.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Conducted regular performance evaluations for staff development and accountability.
- Analyzed sales trends to optimize staffing schedules during peak hours.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
FOH Team Member
Chick-fil-A
06.2021 - 08.2022
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to maintain cleanliness and organization in dining areas.
- Assisted in training new staff on operational procedures and customer engagement techniques.
- Implemented streamlined processes to enhance order accuracy and speed of service.
- Coordinated with kitchen staff to ensure timely food preparation and delivery during busy hours.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
High School Diploma -
Timberline High School
Boise, ID05-2025
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Employee motivation
- Decision-making
- Complex Problem-solving
- Inventory control
- Team building
- Relationship building
- Coaching and mentoring
- Documentation and reporting
Timeline
Supervisor
Taco Time
10.2022 - Current
FOH Team Member
Chick-fil-A
06.2021 - 08.2022
High School Diploma -
Timberline High School