Jessie Turner
Montgomery,IL
Summary
Accomplished Sales and Event Manager offering 20 years of experience developing and maximizing Corporate and SMERF markets. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration. Successful record of expanding network connections through persuasive brand imaging.
Performance-oriented Sales and Event Planner Leader offering exceptional record of achievement over one million annually.
Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Experience in designing, planning, and the execution of top-quality meetings and events while upselling and maintaining customer satisfaction. One of the exceptional events includes clients with a budget of one hundred thousand in room nights and ninety-seven thousand for a casino holiday corporate event.
Overview
11
11
years of professional experience
Work History
Remote Sr. Sales Manager
Waterfront Hotel
01.2023 - 05.2024
- Increased overall sales revenue by implementing effective sales strategies and building strong client relationships.
- Collaborated closely with marketing teams to develop targeted campaigns that drove significant increases in qualified leads and overall sales performance.
- Improved customer retention rates by delivering exceptional after-sales support and fostering long-term relationships with key accounts.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Exceeded annual sales targets consistently by maintaining proactive approach to lead generation and pipeline management.
Task Force Event Planning Manager
Waterfront Hotel
08.2023 - 12.2023
- Developed creative event concepts with attention to detail, resulting in memorable experiences for attendees.
- Contributed significantly towards company growth through consistent surpassing of established objectives regarding attendee satisfaction, event income and overall ROI.
- Incorporated sustainable practices into event planning processes, reducing environmental impact while still meeting client objectives.
- Collaborated with cross-functional teams to align event goals and objectives, ensuring smooth execution and positive outcomes.
- Conducted post-event evaluations to identify areas of improvement for future initiatives.
- Enhanced client satisfaction by meticulously planning and executing high-quality events.
- Cultivated strong relationships with clients through exceptional communication skills and responsiveness to their needs.
- Coordinated with kitchen or catering staff on delivery, timing and service style of food.
- Coordinated florists, photographers, and musicians for events.
- Developed and distributed event surveys to gather feedback and assess event success.
Event Sales Manager
HYATT REGENCY
10.2018 - 07.2022
- Managed diverse portfolio of corporate and social events, effectively coordinating all logistics to ensure seamless execution.
- Maximized revenue potential by upselling additional services such as audiovisual equipment rentals or catering options.
- Increased event sales revenue by developing and maintaining strong relationships with clients.
- Conducted post-event analyses to identify areas for improvement and implement necessary changes for future success.
- Ensured timely resolution of any arising issues during course of event's planning or execution stages.
- Led pre-event planning meetings with clients to establish clear goals and expectations before their events commenced.
- Streamlined internal processes for greater efficiency in managing event contracts, invoices, and payments.
- Developed customized event proposals tailored to individual client needs, consistently exceeding sales targets.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Collaborated with cross-functional teams, including marketing, operations, and finance to optimize event outcomes and profitability.
Sales and Catering Project Manager
EMBASSY SUITES
02.2018 - 09.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Identified plans and resources required to meet project goals and objectives.
- Supported DOS and GM of Convention Services in performing special projects.
Sales and Catering Project Manager
EMBASSY SUITES
02.2018 - 09.2018
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects. Managed approximately 30 incoming calls and emails from customers.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Managed and monitored room blocks according to contract specifications, including room block cut-off dates, and analyzed room pick-up and attrition.
- Responsible for balancing of room inventory per contract/hotel
- Supported offsite team regarding any immediate issues/concerns during their absence
- Supported DOS and GM of Convention Services in performing special projects.
Events
PORTFOLIO HOTELS AND RESORTS
04.2015 - 10.2017
- Ensured effective communication among team members through regular meetings and status updates, fostering collaborative work environment.
- Collaborated with cross-functional teams to ensure cohesive event planning and execution.
- Exceeded client expectations by consistently delivering high-quality events that met their specific needs and preferences.
- Streamlined event setup processes, resulting in reduced time spent on preparation tasks.
- Collaborated with event planners to create detailed timelines, ensuring tasks were completed on schedule and in accordance with client requirements.
- Assisted in budget management for events, tracking expenditures and identifying cost-saving opportunities where appropriate.
- Cultivated strong relationships with vendors, securing high-quality products at competitive prices for events.
- Oversaw event operations to keep running smoothly.
- Helped organize and manage successful events with attendance of over 1000 people.
Conference and Training Manager - Institute for Learning (IFL)
BMO-HARRIS BANK
05.2013 - 03.2015
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Established culture of continuous learning, promoting professional development opportunities for all employees across organization.
- Managed IFL scheduling processes, catering, and identifying revenue premises impact
- Created Event Orders from data retrieved from various sources for event planning and executing booking inquiries from BMO lines of business
- Managed new employee orientation training process for more than 100 employees each year.
Education
Associate of Applied Science - Accounting
American Business Institute
Chicago, IL01.1986
Some College (No Degree) - Accounting
Loop College
Chicago, ILSkills
- Strategic Planning
- Negotiation expertise
- Rapport and relationship building
- Performance tracking and evaluations
- Contract Negotiations
- Service Upselling
- Relationship Building
- Prospecting skills
Timeline
Task Force Event Planning Manager
Waterfront Hotel
08.2023 - 12.2023
Remote Sr. Sales Manager
Waterfront Hotel
01.2023 - 05.2024
Event Sales Manager
HYATT REGENCY
10.2018 - 07.2022
Sales and Catering Project Manager
EMBASSY SUITES
02.2018 - 09.2018
Sales and Catering Project Manager
EMBASSY SUITES
02.2018 - 09.2018
Events
PORTFOLIO HOTELS AND RESORTS
04.2015 - 10.2017
Conference and Training Manager - Institute for Learning (IFL)
BMO-HARRIS BANK
05.2013 - 03.2015
Associate of Applied Science - Accounting
American Business Institute
Some College (No Degree) - Accounting
Loop College
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