Jessie Vargo
Petersburg,VA
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Shift Leader (40 Hours a Week)
Dogtopia Of Chesterfield
10.2021 - Current
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Enforced company policies and regulations with employees.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Analyzed sales figures and identified areas for improvement.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed daily financial activities and prepared weekly reports for management to inform decision-making.
- Collected, arranged, and input information into database system.
Educational Assistant (20 Hours a Week)
Axiom Educators
02.2021 - 06.2021
- Applied specialized teaching techniques to reinforce social and communication skills.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Provided support to help students with special needs learn and grow.
- Supported student learning objectives through personalized and small group assistance.
- Collated classroom materials to help teachers prepare for daily instruction and activities.
- Encouraged social-emotional growth among students by modeling appropriate behavior and guiding conversations around self-awareness, empathy, and responsible decisionmaking.
Retail Sales Associate (40 Hours a Week)
Petersburg Pickers
01.2019 - 09.2020
- Used POS system to process sales, returns, online orders, and gift card activations.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Maintained clean sales floor and straightened and faced merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Greeted customers and helped with product questions, selections, and purchases.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Supported store leadership in implementing new merchandising strategies which led to improved product positioning and overall visual appeal.
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Managed cash register after end of shift to balance and record accurate transactions.
Education
Master of Arts - Social Anthropology
University of Edinburgh
Edinburgh, Scotland07.2024
Bachelor of Arts - Anthropology, Psychology
George Mason University
Fairfax, VA12.2020
Skills
- Production Reporting
- Client Support
- Daily Workflows
- Training Assistance
- Positive Attitude
- Rules Enforcement
- Cash Handling
- Sales Expertise
- POS System Operation
- Team Leadership
- Customer Service Management
- Equipment Troubleshooting
Timeline
Shift Leader (40 Hours a Week)
Dogtopia Of Chesterfield
10.2021 - Current
Educational Assistant (20 Hours a Week)
Axiom Educators
02.2021 - 06.2021
Retail Sales Associate (40 Hours a Week)
Petersburg Pickers
01.2019 - 09.2020
Master of Arts - Social Anthropology
University of Edinburgh
Bachelor of Arts - Anthropology, Psychology
George Mason University
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