Jessie Velazquez Rodriguez

Full Time 40 hours per week

• Received emergency and non-emergency calls, entered data into the computer system, and dispatched personnel to appropriate locations.
• Monitored radio transmissions between Engineering Dept., Transportation Unit (Including Helicopter), and other public safety personnel.
• Maintained accurate records of all calls received, including time of call, caller information, nature of call, action taken, and disposition of each call.
• Assisted with investigations by providing information from various databases as requested.
• Coordinated response times for medical emergencies in order to ensure timely arrival of medical teams to affected areas.
• Prepared reports detailing daily activity and any unusual occurrences for review by supervisors.
• Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
• Managed a large volume of phone calls while ensuring accuracy in data entry

Full Time 40 hours per week

• Provided customer service to callers, including resolving issues and answering inquiries.
• Maintained accurate records of customer interactions and transactions.
• Identified customers' needs, clarified information, researched every issue and provided solutions.
• Followed up on customer inquiries not immediately resolved.
• Resolved customer complaints via phone, email, mail or social media.
• Ensured proper recording of all conversations related to customer service operations in the database system.
• Adhered strictly to company policies regarding privacy of client information.
• Actively participated in team meetings discussing new strategies for enhancing overall customer experience.
• Answered, screened and processed high volume of calls daily with call management system and web-based communications.