Jessie Walters
Greenville,SC
Summary
Dedicated professional with a strong background in customer service and team leadership. Skilled in fostering relationships and resolving issues, ensuring exceptional experiences for clients and driving operational success.
Overview
28
28
years of professional experience
Work History
Family Manager
Walters Family
Greenville, SC
03.2014 - 06.2026
- Managed daily household operations and schedules for all activities.
- Maintained household budgets, tracking expenses and managing finances.
- Served as a mentor and educator implementing and teaching pivotal life skills, promoting independence and responsibility.
- Developed systems to streamline daily routines and developed routines to enhance organization and time management.
Server
Redbone Alley
Florence, SC
07.2013 - 09.2014
- Delivered exceptional customer service in high-volume restaurant to enhance guest satisfaction.
- Delivered outstanding service to a large number of customers each day in a fast-paced environment.
- Coordinated with team members to maintain efficient service flow during peak hours.
- Resolved customer complaints quickly and professionally to enhance dining experience.
- Executed opening and closing procedures, including dining area setup and supply restocking, to ensure operational readiness.
Server
Ruby Tuesday Restaurant
Florence, SC
05.2013 - 03.2014
- Provided excellent customer service in a fast-paced restaurant environment.
- Served food and beverages promptly while ensuring customer satisfaction.
- Took orders accurately and communicated them to the kitchen staff.
- Handled cash transactions using a point-of-sale system effectively.
Server
Creek Ratz
Florence, SC
05.2013 - 07.2013
- Provided exceptional service to high volume of daily customers.
- Served food and beverages promptly while ensuring customer satisfaction.
- Took orders accurately and communicated them to the kitchen staff.
- Handled cash transactions using a point-of-sale system effectively.
Account Executive
Kforce Healthcare Staffing and Solutions
Tampa, FL
04.2011 - 05.2013
- Sourced candidates through online platforms and job boards, reviewed resumes, conducted phone screens, and managed candidate pipelines and developed and implemented strategies to increase client base, resulting in a 25% growth in sales.
- Managed applicant tracking system to maintain accurate candidate records.
- Collaborated with hiring managers to understand position requirements and facilitated communication between candidates and stakeholders throughout hiring process and assisted in onboarding new hires by preparing necessary documentation.
- Negotiated salaries and other employment terms with successful applicants.
Assistant Manager
Lindt & Sprungli USA
Brandon, SC
03.2010 - 04.2011
- Assisted in managing daily store operations and staff scheduling.
- Ensured inventory accuracy through regular stock checks and audits.
- Coordinated promotional displays to enhance product visibility and sales.
- Handled customer inquiries and resolved issues efficiently and professionally.
Store Manager
Cotton Connection
Charleston , SC
01.2008 - 02.2010
- Led team meetings to communicate objectives and encourage employee engagement and trained new staff on customer service standards and sales techniques.
- Recruited, trained and supervised new employees while conducting performance evaluations and providing feedback to current team members regularly.
- Monitored inventory levels and placed orders to restock shelves.
- Established store tactics and strategies to achieve operational performance and sales goals while implementing visual merchandising strategies to improve product displays effectively.
Account Manager
Post and Courier
Charleston , SC
06.2007 - 01.2008
- Managed client accounts and maintained strong relationships with key stakeholders.
- Collaborated with marketing teams to create targeted campaigns for clients.
- Built and expanded new client pipeline while developing strategies to increase revenue from existing accounts.
- Managed multiple accounts simultaneously while meeting deadlines and increasing revenue.
- Maintained accurate records of all customer interactions in the CRM system.
Account Executive
Roanoke Times
Roanoke , VA
05.2005 - 06.2007
- Developed strategic account plans to address client needs and align services.
- Coordinated cross-functional teams to deliver tailored solutions for clients.
- Conducted market research to identify trends and opportunities for growth and presented product offerings to clients, highlighting key benefits and features.
- Developed and implemented strategies to increase client base, resulting in a 80% growth in sales.
Sales Lead Keyholder
Bath & Body Works
Roanoke, VA
02.2002 - 03.2005
- Greeted customers and provided assistance with product selection while maintaining store presentation.
- Collaborated with team to execute promotional events and sales strategies effectively.
- Monitored inventory levels, restocking shelves as needed to meet customer demand.
- Supported management in daily operations to ensure seamless store functionality.
Server
Awful Arthur's Seafood
Roanoke , VA
02.2001 - 02.2004
- Served food and beverages promptly while ensuring customer satisfaction.
- Took orders accurately and communicated them to the kitchen staff.
- Maintained cleanliness and organization of dining area and service stations while resolving customer complaints quickly and professionally to enhance dining experience.
- Handled cash transactions using a point-of-sale system effectively.
Server
Famous Anthony's
Roanoke, VA
01.1998 - 02.2001
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Education
Bachelor of Arts - Psychology
Roanoke College
Salem, VA05-2005
Some College (No Degree) - General Studies
Franics Marion University
Florence, SCSkills
- Budget management
- Sales strategy
- Team leadership
- Employee training
- Customer service
- Relationship building
- Time management
- Multilingual abilities
Accomplishments
- Awarded as a top performer my first year at both the Roanoke Times and at Kforce Healthcare Staffing and Solutions as well as promoted to Account Manager for the launch of a new allied services division of Kfroce Healthcare.
Languages
Spanish
Professional
Timeline
Family Manager
Walters Family
03.2014 - 06.2026
Server
Redbone Alley
07.2013 - 09.2014
Server
Ruby Tuesday Restaurant
05.2013 - 03.2014
Server
Creek Ratz
05.2013 - 07.2013
Account Executive
Kforce Healthcare Staffing and Solutions
04.2011 - 05.2013
Assistant Manager
Lindt & Sprungli USA
03.2010 - 04.2011
Store Manager
Cotton Connection
01.2008 - 02.2010
Account Manager
Post and Courier
06.2007 - 01.2008
Account Executive
Roanoke Times
05.2005 - 06.2007
Sales Lead Keyholder
Bath & Body Works
02.2002 - 03.2005
Server
Awful Arthur's Seafood
02.2001 - 02.2004
Server
Famous Anthony's
01.1998 - 02.2001
Bachelor of Arts - Psychology
Roanoke College
Some College (No Degree) - General Studies
Franics Marion University