Jessie Webb
Saint Albans
Summary
Experienced Medical Assistant passionate about providing excellence in patient care/interaction. Currently working towards Registered Nursing Degree and Certified Recovery Coach certification.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Peer Recovery Coach
Turning Point Of Franklin County
Saint Albans
06.2024 - Current
- Supported individuals in developing personalized recovery plans aligned with specific goals.
- Educated clients on substance use disorders and recovery processes, enhancing their understanding and engagement in recovery.
- Coordinated access to housing and employment support resources, facilitating client stability and independence.
- Coordinated resources for clients to access housing and employment support.
- Provided crisis intervention and emotional support during challenging situations.
- Advocated for client needs within community resources, ensuring access to essential services and support.
- Created a safe space for open dialogue about sensitive topics like trauma and grief.
- Assessed risk factors for relapse triggers and implemented proactive interventions.
Lead Medical Assistant/Psychmed Coordinator
SaVida Health
Saint Albans
06.2022 - Current
- Manage 2 provider schedules for psychiatric intakes and follow-up. Managing prescription refill requests, prior authorization, pharmacy changes and any patient questions and concerns.
- Coordinate patient care or patient records with other clinic locations when necessary
- Obtain and record vital signs. Ordering, collecting and submitting orders for urine drug screens and venipuncture.
- Collected payments and insurance co-pays while verifying insurance eligibility through portals to streamline payment processes.
- Provided necessary forms for patient completion and ensured all registration fields were accurately filled and scanned into patient charts.
- Provided detailed information and assistance to patients regarding their inquiries.
- Provide positive team support for all personnel and department.
- Maintained an adequate level of office supplies and necessary forms to ensure smooth department operations.
Patient Registration Clerk
ClearChoiceMD Urgent Care
South Burlington
10.2021 - 06.2022
- Obtaining accurate demographic and insurance information then verifying insurance coverage for all patients
- Provide necessary forms to patients for completion and signatures. Ensure all registration fields are filled in completely and scanned into the patient's chart
- Greeting patients in a positive and helpful manner
- Keep patients informed of their account information
- Notify staff when patients are ready to be seen
- Using the computer system, generate fee slips for patients, review information for accuracy and instructions
- Provided accurate information and support to patients and staff, enhancing service quality.
- Collected payments, insurance co-pays, and PDRX charges to ensure smooth financial transactions.
- Facilitated patient care coordination and records management with other clinic locations.
- Gather reports from referrals and prior authorizations
- Perform daily filing of charts and records to ensure excellent organization in patient records
- Maintained logs of daily activities, including patient count and financial transactions, to facilitate accurate monthly reporting.
- Audit and balance all financial transactions to ensure accurate daily deposits
- Ensured timely distribution of mail to maintain efficient office communication
- Maintained adequate office supplies and necessary forms for smooth department operations.
Med Tech/Caregiver
King's Daughter's
Saint Albans
07.2020 - 08.2021
- Provided care, administered medications and treatments, and performed light housekeeping to enhance residents' well-being.
- Verified and corrected MAR/TAR errors while administering medications and treatments to ensure accurate healthcare delivery.
- Conducted diagnostic tests on patient samples for accurate medical analysis.
- Maintained and calibrated laboratory equipment to ensure optimal performance.
- Collaborated with healthcare professionals to discuss test results and procedures.
Med Tech/Caregiver
The Residence at Shelburne bay
Shelburne
12.2017 - 10.2019
- Assisted residents with daily activities, monitored vital signs, administered medications, and documented residents' progress and incidents during my shift.
- Collaborated with healthcare teams to support patient care plans.
- Delegated daily responsibilities to caregivers in my unit to maintain smooth operations.
- Conducted patient tests and analyzed biological samples for diagnosis.
- Operated and maintained laboratory equipment to ensure accurate results.
PCA/CPT
Holiday House
Saint Albans
02.2016 - 09.2017
- Supported residents with daily activities, medications, treatments, and light housekeeping while ensuring accurate documentation of progress.
- Reviewed and corrected MAR/TAR errors during medication administration to enhance accuracy and safety of treatments.
- Assisted clients with daily living activities and personal care needs.
- Collaborated with healthcare team to implement care plans effectively.
- Monitored client health and reported changes to supervisors promptly.
LNA
Birchwood Terrace
Burlington
02.2012 - 10.2012
- Provided daily personal care to residents, ensuring comfort and hygiene.
- Monitored vital signs and reported changes in resident conditions to healthcare team.
- Assisted nursing staff with medical tasks, following safety and care protocols.
- Provided patient care, assisted with meal service, upheld cleanliness standards, and accurately recorded patient care information.
LNA/Med Pass
King's Daughter
Saint Albans
07.2011 - 12.2011
- Administered resident care, managed medication administration, prepared and served nutritious meals, assisted with meal service, performed light housekeeping, and documented resident care levels in MAR and Narcotic Log.
- Assisted nursing staff with patient care and daily living activities.
- Monitored patient vital signs and reported changes to medical professionals.
- Maintained cleanliness and safety of patient rooms and common areas.
LNA
Pine Knoll Health & Rehab
Lyndonville
04.2011 - 07.2011
- Monitored vital signs and reported changes to nursing staff promptly.
- Assisted residents with daily living activities and personal hygiene needs.
- Provided resident care by assisting with meals, ensuring cleanliness, and documenting care levels accurately.
- Maintained cleanliness and safety of resident living areas and equipment.
Licensed Nursing Assistant
Saint Albans Health & Rehab
Saint Albans
05.2010 - 09.2010
- Assisted residents with daily living activities and personal hygiene to enhance comfort and dignity.
- Monitored vital signs and reported changes to nursing staff promptly.
- Supported rehabilitation exercises to promote recovery and improve quality of life.
- Responded promptly to emergency situations to ensure resident safety.
- Trained new staff on resident care protocols and safety measures.
- Documented patient care activities accurately in medical records.
- Maintained a clean, safe environment for all residents.
- Provided emotional support to patients and families to foster resilience during challenging times.
Education
Associate of Applied Science - Natural Sciences, Behavioral Sciences, And General
CCV
Saint Albans, VT05-2028
General - Diploma
MVU
Swanton, VT01-2005
Skills
- Motivational interviewing
- Crisis intervention
- Peer support
- Self-care techniques
- Client education
- Treatment goals
- Relapse prevention
- Harm reduction techniques
- Health monitoring assistance
- Patient Care
- Medical record management
- Medication management
- Patient medication reminders
- Experience administering injections
- Medication administration
- Wound care
- Injection administration
- Phlebotomy
- Medical Terminology
- Medical Records
- EMR/EHR
- Supervisory skills
- Athenahealth
- Databases
- Insurance verification
- Patient record management
- Oral medication administration
- Medical office management
- Managing patient records
- Managing allied health teams
- Home care
- EHR management
- Memory care
- Clinic experience
- Primary care
- Autism support
- Internal medicine
- Geriatrics
- Laboratory experience
- Specimen collection / processing
- Specimen collection
- Medical procedure preparation
- Medical procedure assistance
- Topical medication administration
- Nasal medication administration
- Sublingual (SL) medication administration
- Subcutaneous (SubQ) medication administration
- Intramuscular (IM) medication administration
- Inhalation medication administration
- Administering oral medications
- Basic life support
- Medical equipment sterilization
- Task prioritization
- Time management
- Project leadership
- Adult population support
- Schedule management
- Multi-line phone systems
- Procedure preparation
- Phone communication
- Medication oversight
- Microsoft Outlook
- Microsoft PowerPoint
- Computer operation
- Computer literacy
- Basic math
- OSHA
- 42CFR Compliance
- Communication
- Inhalation administration
- Supervising experience
- Management
- Administering oral medications
- Excellent customer service
- Resource referrals
- Continuing education
- Task-based skills
- Work ethic
- Phone triage
- Crisis management
- Recovery planning
- Continuing education
- Resource referrals
- Peer support
- Self-care strategies
- Client education
- Goal setting
- Relapse prevention
- Harm reduction
- Problem solving
- Community resources
Certification
All completed by Colchester Fire & EMS:
• BLS Certification - 2023 - need renewal
• AED Certification - 2023 - needs renewal
• First Aid Certification - 2023 - needs renewal
• CPR Certification - 2023 - needs renewal
• BLS Certification - 2023 - need renewal
• AED Certification - 2023 - needs renewal
• First Aid Certification - 2023 - needs renewal
• CPR Certification - 2023 - needs renewal
Languages
- Spanish
- English
Timeline
Peer Recovery Coach
Turning Point Of Franklin County
06.2024 - Current
Lead Medical Assistant/Psychmed Coordinator
SaVida Health
06.2022 - Current
Patient Registration Clerk
ClearChoiceMD Urgent Care
10.2021 - 06.2022
Med Tech/Caregiver
King's Daughter's
07.2020 - 08.2021
Med Tech/Caregiver
The Residence at Shelburne bay
12.2017 - 10.2019
PCA/CPT
Holiday House
02.2016 - 09.2017
LNA
Birchwood Terrace
02.2012 - 10.2012
LNA/Med Pass
King's Daughter
07.2011 - 12.2011
LNA
Pine Knoll Health & Rehab
04.2011 - 07.2011
Licensed Nursing Assistant
Saint Albans Health & Rehab
05.2010 - 09.2010
Associate of Applied Science - Natural Sciences, Behavioral Sciences, And General
CCV
General - Diploma
MVU