Jessie White
Houston
Summary
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
15
15
years of professional experience
Work History
Restaurant Hostess
Four Seasons Hotel
02.2023 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Bartender
Four Seasons Hotel
02.2023 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Barista/Bartender
Omni Hotels & Resorts
04.2014 - Current
- Work closely with the Front of House Manager to ensure maximum restaurant operating efficiency
- Use provided training materials to ensure Omni Standards
- Assure knowledge of restaurant menu items and ensure execution reflects standards of company and hotel
- Adhere to all Systems & Controls of the restaurant and appropriate areas of responsibilities
Energy Broker
Self Employed
10.2009 - Current
- Company Overview: Energy Broker
- Meet with potential clients to discuss best energy options for their business
- Act as liaison between Energy company and client to ensure contract perimeters are met
- Create documents using Microsoft Office including memos, PDF forms, & Excel spreadsheets
- Learn new trends and information regarding the industry to keep potential and current clients abreast
- Energy Broker
Food & Beverage Admin (Part Time)
Omni Hotels & Resorts
10.2018 - 03.2021
- Maintain physical and electronic filing systems
- Order food, office supplies, book meeting rooms, make facilities/maintenance request, etc
- For the respective executives
- Be responsible for heavy calendar management, requiring interaction with both internal and external suppliers and clients, executives, and assistants
Server/Event Staff
Arch Staffing Agency
08.2011 - 09.2015
- Set up meeting room as required by the banquet event order to include table set up, linen, dining ware and glassware
- Attend roll call meetings before events to learn function particulars, including guest and hotel expectations
- Serve and replenish food and/or beverage in a friendly and hospitable manner and promptly remove dishes as guests complete each course
- Break down set up and clean meeting spaces
Administrative Assistant
The Lancaster Hotel
06.2010 - 04.2014
- Greet and assist guests and respond to requests in a timely, friendly and efficient manner
- Perform word-processing, typing, e-mailing, data-entry, filing, faxing, copying, processing mail and taking notes and/or dictation
- Answer telephones
- Perform other general office duties and assist with special projects, as needed
Education
Business Management
Texas Southern University
Houston, TX01-1984
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Active learning
- Cleanliness and hygiene
- Cash handling
- Complex Problem-solving
- Scheduling
- Conflict resolution
Timeline
Restaurant Hostess
Four Seasons Hotel
02.2023 - Current
Bartender
Four Seasons Hotel
02.2023 - Current
Food & Beverage Admin (Part Time)
Omni Hotels & Resorts
10.2018 - 03.2021
Barista/Bartender
Omni Hotels & Resorts
04.2014 - Current
Server/Event Staff
Arch Staffing Agency
08.2011 - 09.2015
Administrative Assistant
The Lancaster Hotel
06.2010 - 04.2014
Energy Broker
Self Employed
10.2009 - Current
Business Management
Texas Southern University
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