Jessie Williams
Rossville,GA
Summary
High-performing typist with substantial experience in creating, editing and formatting documents. Proficient in Microsoft Office and Google Docs with typing speed beyond average. Strong verbal and written communication skills and excels under tight deadlines.
Overview
8
8
years of professional experience
Work History
Administrative Director, Practical Nursing
Chattanooga College MDTC
12.2020 - Current
- Support and assist the Director, faculty, and students within the program
- Schedule and arrange meetings for Director, act as a receptionist for the program
- Maintain program, faculty, and staff records and files efficiently and confidentially
- Maintain schedules for faculty and students in the program, and stock of equipment in the lab for instructors and students
- Provide assistance with the program’s special events (pinning ceremony), trips (clinical sites), and meetings
- Assist in recruiting, interviewing, selecting, training, and supervising new staff members
- Provide information to students, faculty, staff, alumni, other offices, and the public as required
- Assist in the recruitment of faculty
- Provide new faculty with administrative orientation
- Assist in the preparation of reports or special projects (TN Board of Nursing)
- Serves as a primary point of direct administrative contact and liaison with other offices, individuals, and external institutions and agencies on a range of issues
Customer Service Representative
Unum
02.2020 - 08.2020
- Assisted brokers, companies, administrative staff, and personally insured in regards to individual disability insurance policies
- Answered phone calls and emails regarding individual disability insurance
- Explained various insurance policies to callers
- Provided excellent customer service
- Provided excellent communication skills to callers, document information involving calls
- Communicated events across multiple platforms in order to service a call
Hotel Manager
Chanticleer Bed and Breakfast
04.2018 - 03.2020
- Oversaw breakfast service, from menu creation and execution through service
- Answered all questions and guest concerns, handled bookings
- Used point of sale software to make reservations and efficiently input information for records
- Gave tours of facility and vacation ideas in the local city as well as directional help
- Managed a staff of 5+ employees
- Fulfilled all scheduling duties
- Responsible for managing all disciplinary actions and coaching of team members
- Oversaw all group/wedding bookings on property
- Organized and lead monthly team meetings, trained workers on new material, updated policies
- Created and filed event and booking contracts
First Impressions Team Leader
See Rock City Inc
01.2016 - 04.2018
- Managed a team of 15-20+ employees daily
- Responsible for managing all disciplinary actions and coaching of team members
- Made weekly schedule for 15-20+ employees
- Analyzed the parks annual/month guest projection in order to properly prepare for events and implement new customer service satisfaction features
- Organized and lead monthly team meetings, trained workers on new material, and updated policies
- Managed the stock of retail items, brochures, office supplies, and all items necessary for the ticketing office to function
- Performed as Manager On Duty over the entire property and all departments bi-weekly/monthly
- Served up to 4,000 guests per day, managed high-pressure shifts with ease
Assistant Manager
See Rock City Inc.
08.2016 - 12.2016
- Managed opening and closing the entire facility
- Managed a team of 30 employees of all ages
- Ran food facilities, cooked, clean and expedited orders
- Worked with large agricultural equipment/machinery
- Responsible for managing all disciplinary actions and coaching of team members
- Manage school groups and the logistics of getting them to each station
- Assisted in scheduling over 5 departments (Retail, Food, Operations, Seasonal Stands, & Ticketing Office)
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Created employee schedules to align coverage with forecasted demands.
Education
Bachelor of Science - Environmental Science
University of Phoenix
02.2021
Skills
- Proficient in full Microsoft Office suite
- Strong communication skills: written and oral; excellent phone manner
- Fast and accurate typing and word processing
- Capable of maintaining or supervising the input and security of information in institutional databases
- Self-motivated but enjoys collaboration, can work as part of a team and alone when needed, and able to manage competing priorities
- Highly organized with meticulous attention to detail
- Proofreading and editing skills
- Dependably meeting established deadlines
Timeline
Administrative Director, Practical Nursing
Chattanooga College MDTC
12.2020 - Current
Customer Service Representative
Unum
02.2020 - 08.2020
Hotel Manager
Chanticleer Bed and Breakfast
04.2018 - 03.2020
Assistant Manager
See Rock City Inc.
08.2016 - 12.2016
First Impressions Team Leader
See Rock City Inc
01.2016 - 04.2018
Bachelor of Science - Environmental Science
University of Phoenix