Summary
Work History
Education
Skills
Timeline
Generic

Jessie Wilson

Cypress,TX

Summary

Organized and detail-oriented administrative professional with 8+ years of prior office experience, seeking to re-enter the workforce after a career break to focus on family. Skilled in office management, scheduling, customer service, and data organization. Adept at multitasking, problem-solving, and maintaining efficient workflows. Known for strong communication, reliability, and the ability to quickly adapt to new technologies and processes. Eager to contribute administrative expertise and a proactive work ethic to support a dynamic team.

Work History

Orthodontic Practice Manager

Dr. Daryl Yorek DDS, MS
2020 - 2023
  • Oversee daily operations of the orthodontic practice, including scheduling, patient management, administrative workflows, and financial performance.
  • Serve as the primary point of contact for patient concerns, ensuring a positive, compassionate, and professional patient experience.
  • Coordinate treatment planning processes in partnership with orthodontists and treatment coordinators, ensuring accurate records and smooth patient onboarding.
  • Oversee billing and collections, insurance verification, claims submission, and financial agreements to maintain strong revenue cycles.
  • Maintain compliance with OSHA, HIPAA, and state/federal healthcare regulations; ensure proper documentation, sterilization procedures, and safety protocols.
  • Support onboarding, performance reviews, and HR processes to maintain a productive and engaged team environment.

Patient Care Coordinator

Dr. Christopher J. Bates DMD
2017 - 2020
  • Manage patient scheduling to ensure efficient provider workflows, minimizing wait times and optimizing chair utilization.
  • Explain treatment plans, procedures, and financial options clearly and professionally to support informed patient decisions.
  • Verify insurance eligibility, process claims, obtain pre-authorizations, and communicate coverage details to patients.
  • Collect payments, set up payment plans, and maintain accurate financial and patient account records.
  • Front desk operations including check-in/check-out, phone management, appointment reminders, and recall system maintenance.

Staffing Coordinator

Professional Staff Northwest
2015 - 2017
  • Assist with recruitment efforts, including posting job openings, screening applicants, scheduling interviews, and onboarding new hires.
  • Coordinate and maintain employee schedules to ensure adequate coverage based on operational needs, staffing levels, and skill requirements.
  • Support payroll processes by verifying hours worked, resolving discrepancies, and ensuring timely approvals.
  • Communicate staffing updates and schedule changes clearly and promptly to employees and management.
  • Maintain accurate employee records, availability logs, certifications, and compliance documentation.

Private Nanny

Anna Eskins
2013 - 2016
  • Provide attentive, developmentally appropriate care for children, including daily routines, educational activities, and emotional support.
  • Maintain a clean, organized, and safe home environment, including light housekeeping, laundry, household errands, grocery shopping, meal planning/prep.
  • Coordinate transportation for children, including drop-offs/pick-ups between parents/grandparents, activities, and appointments.
  • Provide reliable, flexible support to accommodate changing family needs and schedules.
  • Personal assistance in scheduling, errands, tasks, and front office support in the family's business.

Education

High School Diploma -

Curtis High School
University Place, WA
01-2012

Skills

  • Office administration
  • Scheduling and calendar coordination
  • Medical records management
  • Verbal and written communication
  • Staff management
  • Dental software
  • Microsoft office and Google workspace
  • Accounts receivable and reconciliation
  • Regulatory compliance and documentation
  • Efficient data entry and reviewing
  • Client and customer relations
  • Financial reporting

Timeline

Orthodontic Practice Manager

Dr. Daryl Yorek DDS, MS
2020 - 2023

Patient Care Coordinator

Dr. Christopher J. Bates DMD
2017 - 2020

Staffing Coordinator

Professional Staff Northwest
2015 - 2017

Private Nanny

Anna Eskins
2013 - 2016

High School Diploma -

Curtis High School

Similar Profiles

CREATE PROFILE