Lead AV Installation Technician with 7+ years of experience in equipment installation, troubleshooting, and cable management. Known for installation planning, safety-focused work, and resolving complex field issues while supporting team productivity.
Work History
Lead AV Installation Technician
1 Year 3 Months
Quality Cable Installers | 07.2025 - Current
Troubleshot signal, wiring, and connectivity issues using diagnostic meters and hand tools.
Routed, secured, and labeled cables to meet safety and quality standards.
Mounted equipment, terminated connectors, and verified service readiness before completion.
Documented work orders, service changes, and installation details accurately.
Mentored junior technicians on installation procedures and troubleshooting methods.
Resolved complex field issues while maintaining consistent customer satisfaction and workflow continuity.
Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
Level 2 Technician
6 Years
I.E.SmartSystems | 07.2019 - 07.2025
Coordinated with installers and support teams to complete complex deployments.
Mentored junior technicians on troubleshooting methods and safety procedures.
Installed and configured equipment following technical specifications and safety requirements.
Verified completed installations for functionality, alignment, and code compliance.
Interpreted blueprints, diagrams, and manufacturer instructions for accurate placement.
Trained new technicians on tools, procedures, and quality standards.