Jessie Wright
McCamey,TX
Summary
As a seasoned professional with a decade of experience in customer service, sales, and bookkeeping, I am dedicated to delivering exceptional results. My commitment to outstanding service revolves around anticipating needs and consistently surpassing expectations. I possess a proven track record of understanding client requirements, cultivating strong relationships, and exceeding sales targets through a customer-centric approach. I am deeply committed to delivering excellence and am poised to make a significant and lasting impact on your organization and its clientele.
Overview
9
9
years of professional experience
Work History
Senior Customer Care Representative
Terminix
03.2022 - Current
- Actively cultivated and maintained ongoing customer relationships.
- Identified and addressed specific customer needs, driving revenue through strategic upselling.
- Utilized computerized systems for tracking, information gathering, and troubleshooting.
- Handled customer calls and correspondence, addressing service, scheduling, and billing inquiries directly.
- Communicated with branch personnel to personally resolve service and scheduling issues.
- Took on extra Duties such as pest ambassador, and worked on the month 16 project
- Surpassed monthly sales goals through innovative sales techniques.
Outbound Appointment Setter
Momentum Home
02.2021 - 03.2022
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customer's needs , Clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Meet personal/team qualitative and quantitative targets.
Manager in Training
Allsup's
12.2014 - 02.2021
- Oversaw employee performance, Corrected problems and increased efficiency to maintain productivity targets.
- Controlled store inventory and reviewed cash handling and operations reports.
- Implemented daily operating procedures to keep the store clean, adequately stocked and well-organized.
- Helping our customers with their queries and complaints, While providing excellent customer service.
- Identified issues, analyzed information and provided solutions to problems.
Education
High school diploma -
Masters Seniors High School
Tye, TX05.2009
Skills
- MS Office
- Microsoft Excel
- Typing speed of 50 WPM
- Conflict Resolution
- Team Leadership
- Google Workspace
- Coaching and Mentoring
Timeline
Senior Customer Care Representative
Terminix
03.2022 - Current
Outbound Appointment Setter
Momentum Home
02.2021 - 03.2022
Manager in Training
Allsup's
12.2014 - 02.2021
High school diploma -
Masters Seniors High School