Summary
Overview
Work History
Education
Skills
Timeline
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Jessie Young

Jessie Young

Wilmington,NC

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Overview

10
10
years of professional experience

Work History

Head of Customer Operations + Sales

Peak Solutions
03.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Personal Trainer; Coach

F45 Training
09.2022 - Current
  • Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
  • Assisted in the development of gym-wide events, increasing overall membership engagement.
  • Adapted workout routines for those recovering from injuries ensuring safety while still challenging their abilities.
  • Assisted clients with personal fitness goals through realistic objectives.
  • Motivated clients to stay on track with fitness goals with positive and friendly approach.
  • Educated clients on proper exercise techniques, reducing risk of injury during workouts.
  • Promoted fitness classes to boost gym attendance.

Customer Service Manager

Live Oak Bank
09.2016 - 09.2018
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Followed through with client requests to resolve problems.
  • Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.

Member Experience Director

YMCA
03.2015 - 08.2015
  • Facilitated regular meetings among team members to discuss best practices, share insights, and encourage collaboration toward shared goals.
  • Initiated strategic partnerships that enhanced our value proposition for current members while attracting new prospects.
  • Improved response times to member inquiries by implementing new tools and technologies for better communication practices.
  • Fostered a culture of accountability within the team by setting clear expectations and providing timely feedback on performance results.
  • Managed a team of customer service representatives, ensuring consistent delivery of exceptional member experiences.
  • Enhanced member satisfaction by developing and implementing targeted engagement strategies.

Education

Bachelor of Science - Psychology

University of North Carolina At Wilmington
Wilmington, NC
12-2008

Associate of Arts -

Southeastern Community College
Whiteville, NC
05-2006

Skills

  • Teamwork and collaboration
  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Customer relations
  • Dependable and responsible
  • Excellent communication

Timeline

Head of Customer Operations + Sales

Peak Solutions
03.2024 - Current

Personal Trainer; Coach

F45 Training
09.2022 - Current

Customer Service Manager

Live Oak Bank
09.2016 - 09.2018

Member Experience Director

YMCA
03.2015 - 08.2015

Bachelor of Science - Psychology

University of North Carolina At Wilmington

Associate of Arts -

Southeastern Community College

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Jessie Young