Jessie B. Jones
Customer Operations + Sales
Wilmington,NC
Summary
Highly motivated, ambitious, and energetic professional with a degree in Psychology from the University of North Carolina Wilmington. I bring a unique, empathy-driven approach to customer relations, grounded in psychological insight and a deep understanding of human behavior. I am passionate about cultivating customer satisfaction and loyalty through innovative support strategies and personalized service.
As a dependable and trustworthy leader with strong communication and interpersonal skills, I thrive in collaborative environments and excel at multitasking. My goal is to enhance your brand reputation and help position your company as a customer-centric organization. I enjoy building lasting relationships with clients and colleagues and am committed to driving success through exceptional customer experiences.
Overview
10
10
years of professional experience
Work History
Head of Customer Operations + Sales
Peak Solutions
03.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Proved successful working within tight deadlines and a fast-paced environment.
Personal Trainer; Coach
F45 Training
09.2022 - Current
- Expanded knowledge of industry trends by attending workshops and conferences, applying new techniques to client programs.
- Assisted in the development of gym-wide events, increasing overall membership engagement.
- Adapted workout routines for those recovering from injuries ensuring safety while still challenging their abilities.
- Assisted clients with personal fitness goals through realistic objectives.
- Motivated clients to stay on track with fitness goals with positive and friendly approach.
- Educated clients on proper exercise techniques, reducing risk of injury during workouts.
- Promoted fitness classes to boost gym attendance.
Customer Service Manager
Live Oak Bank
09.2016 - 09.2018
- Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Member Experience Director
YMCA
03.2015 - 08.2015
- Facilitated regular meetings among team members to discuss best practices, share insights, and encourage collaboration toward shared goals.
- Initiated strategic partnerships that enhanced our value proposition for current members while attracting new prospects.
- Improved response times to member inquiries by implementing new tools and technologies for better communication practices.
- Fostered a culture of accountability within the team by setting clear expectations and providing timely feedback on performance results.
- Managed a team of customer service representatives, ensuring consistent delivery of exceptional member experiences.
- Enhanced member satisfaction by developing and implementing targeted engagement strategies.
Education
Bachelor of Science - Psychology
University of North Carolina At Wilmington
Wilmington, NC12-2008
Associate of Arts -
Southeastern Community College
Whiteville, NC05-2006
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Customer service
- Problem-solving
- Customer relations
- Dependable and responsible
- Excellent communication
- Adaptability and flexibility
- Self motivation
- Time management
- Customer relationship management
Quote
"Your greatest growth comes from the things that challenge you the most"
-unknown
Timeline
Head of Customer Operations + Sales
Peak Solutions
03.2024 - Current
Personal Trainer; Coach
F45 Training
09.2022 - Current
Customer Service Manager
Live Oak Bank
09.2016 - 09.2018
Member Experience Director
YMCA
03.2015 - 08.2015
Bachelor of Science - Psychology
University of North Carolina At Wilmington
Associate of Arts -
Southeastern Community College
Similar Profiles
Malcolm MooreMalcolm Moore
Phone Sales Representative at Eagle Peak SolutionsPhone Sales Representative at Eagle Peak Solutions
Darlene CulverDarlene Culver
RN Supervisor at Peak Healthcare SolutionsRN Supervisor at Peak Healthcare Solutions
Arunvir SinghArunvir Singh
Production Associate at Peak Processing SolutionsProduction Associate at Peak Processing Solutions
Lauren StrnadLauren Strnad
Substitute Teacher, K-Eighth Grade at ESS/ Pender County SchoolsSubstitute Teacher, K-Eighth Grade at ESS/ Pender County Schools
Barrett PowersBarrett Powers
Server, Food Expeditor, Kitchen Help, Maintenance at Piper's Tavern RestaurantServer, Food Expeditor, Kitchen Help, Maintenance at Piper's Tavern Restaurant