Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Jessie Brown

Runaway Bay,TX
Jessie Brown

Work Preference

Work Type

Part Time

Location Preference

RemoteHybridOn-Site

Important To Me

Work-life balanceFlexible work hoursPersonal development programsWork from home option4-day work week

Summary

Dynamic customer service professional with extensive experience at Pronto’s, excelling in cleanliness and order accuracy. Proven ability to enhance guest relations through effective complaint resolution and strong multitasking skills. Committed to maintaining high standards of food safety and sanitation while delivering exceptional dining experiences.

Overview

4

Years of professional waitress experience

Work History

Dairyland

Dish Washer
2006 - 2007 (1 education.year_Label)

Job overview

  • Operated commercial dishwashing equipment, ensuring cleanliness and sanitation standards were consistently met.
  • Assisted in maintaining a clean and organized kitchen environment to promote efficient workflows.
  • Collaborated with kitchen staff to streamline dish retrieval and cleaning processes during peak service hours.
  • Employed safe food handling practices to minimize risk of contamination in food preparation areas.
  • Supported culinary teams by promptly cleaning and sanitizing cookware, contributing to uninterrupted meal service delivery.
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
  • Completed additional cleaning tasks within the kitchen area, contributing to an overall sanitary work environment.
  • Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Diamonds Grocery

Cashier
2007 - 2007

Job overview

  • Processed customer transactions efficiently using POS systems.
  • Ensured accurate cash handling and balanced registers at shift end.
  • Assisted customers with inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to improve workflow.
  • Identified and resolved discrepancies in transactions promptly to ensure accuracy.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.

Dominos's Pizza

Pizza Maker
2015 - 2015

Job overview

  • Started at this location to prepare for new location opening in another town
  • Prepared high-quality pizzas using standardized recipes and techniques.
  • Operated pizza ovens and kitchen equipment efficiently and safely.
  • Maintained cleanliness and organization of workstations to ensure compliance with health standards.
  • Assisted in inventory management by tracking ingredient usage and restocking supplies as needed.
  • Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
  • Trained new staff on pizza preparation processes and safety protocols to ensure consistent quality.
  • Monitored food quality throughout the cooking process to maintain high customer satisfaction levels.
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
  • Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
  • Operated pizza oven and other kitchen equipment safely to protect team members from harm and equipment from damage.
  • Monitored and maintained clean working areas and cooking surfaces.
  • Used pizza cutter to slice pizzas according to size and customer specifications.
  • Maintained a clean and organized workspace for efficient pizza making, ensuring optimal productivity.
  • Handled cash register operations by applying coupons, giving customer totals, and processing cash and credit card payments.
  • Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
  • Wiped down counters and food prep stations using bleach and clean cloths.
  • Utilized excellent communication skills when interacting with customers, addressing their needs, and resolving any issues promptly.
  • Enhanced customer satisfaction by consistently preparing high-quality pizzas according to company standards and customer preferences.

Dominos's Pizza

Customer Service Representative
2015 - 2016 (1 education.year_Label)

Job overview

  • Provided prompt and courteous service to customers, enhancing overall satisfaction.
  • Processed customer orders efficiently using point-of-sale systems, ensuring accuracy.
  • Resolved customer inquiries and complaints through effective communication techniques.
  • Collaborated with team members to maintain a clean and organized work environment.
  • Assisted in training new employees on company policies and customer service standards.

Prontos Pizza

Waitress and Delivery Driver
10.2017 - 02.2019

Job overview

  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Delivered food and beverages promptly while maintaining high standards of presentation and cleanliness.
  • Assisted in training new staff on menu offerings and service protocols to enhance team performance.
  • Handled cash transactions accurately, processing payments and managing tips efficiently.
  • Collaborated with kitchen staff to ensure timely order preparation and special requests fulfillment.
  • Delivered food orders efficiently, ensuring timely and accurate service to customers.
  • Navigated routes using GPS technology to optimize delivery times and reduce delays.
  • Maintained vehicle cleanliness and performed routine maintenance checks for operational reliability.
  • Communicated effectively with customers to resolve issues and enhance overall satisfaction.
  • Coordinated with restaurants to confirm order details and manage special requests from customers.
  • Trained new drivers on delivery protocols, safety practices, and customer service standards.
  • Implemented feedback from customers to improve service quality and address operational challenges.
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Increased repeat business by providing friendly and professional service to customers.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.
  • Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
  • Strengthened customer relationships, providing friendly service and addressing inquiries promptly.
  • Resolved customer complaints with professionalism, restoring confidence in service.
  • Ensured order accuracy and quality, checking items before delivery for seamless customer experience.
  • Enhanced customer satisfaction by ensuring timely and accurate food deliveries.

Prontos Pizza

Waitress
11.2023 - Current

Job overview

  • Maintained knowledge of menu items, ingredients, and daily specials to inform customer choices effectively.
  • Resolved customer complaints professionally, enhancing overall satisfaction and repeat business potential.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
  • Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Answered customers' questions, recommended items, and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Processed orders and sent to kitchen employees for preparation.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Inspected dishes and utensils for cleanliness.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Increased sales significantly by upselling higher-end products to customers.
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Delivered food and beverages promptly while maintaining high standards of presentation and cleanliness.
  • Assisted in training new staff on menu offerings and service protocols to enhance team performance.
  • Handled cash transactions accurately, processing payments and managing tips efficiently.
  • Collaborated with kitchen staff to ensure timely order preparation and special requests fulfillment.

Education

Bridgeport High School
Bridgeport, TX

High School Diploma
12.2010

Skills

  • Customer service
  • Strong multitasking
  • Greeting guests
  • Team collaboration
  • Cleanliness
  • Order taking
  • Attention to detail
  • Cash handling
  • Safe food handling
  • Hospitality service expertise
  • Handling complaints
  • Payment processing
  • Food running
  • Table setting
  • Order accuracy
  • Accurate money handling
  • Complaint resolution
  • Active listening
  • Performance improvement
  • Supply restocking
  • Tableside service
  • Table bussing
  • Dining area maintenance
  • Upselling techniques
  • Menu presentation
  • Allergy awareness
  • Food presentation
  • Ordering procedures
  • Sales techniques
  • Upselling
  • Compliance standards
  • Guest relations management
  • Inventory management
  • Food station setup
  • Item promotion
  • Front-of-house display creation
  • Food handling safety
  • Guest relations
  • Serving expertise
  • Hospitality and accommodation

Timeline

Waitress

Prontos Pizza
11.2023 - Current

Waitress and Delivery Driver

Prontos Pizza
10.2017 - 02.2019

Dish Washer

Dairyland
2006 - 2007 (1 education.year_Label)

Cashier

Diamonds Grocery
2007 - 2007

Pizza Maker

Dominos's Pizza
2015 - 2015

Customer Service Representative

Dominos's Pizza
2015 - 2016 (1 education.year_Label)

Bridgeport High School

High School Diploma

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