Jessie Coleman
Dallas,TX
Summary
Seasoned Operations Manager and talented leader with experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
16
16
years of professional experience
Work History
Manager of Operations /Virtual Personal Administrative Assistant
AVA Solutions, LLC
Las Vegas, NV
08.2019 - Current
- Devised processes to boost long-term business success and increase profit levels.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
- Monitored process checks for proper completion and correct frequency.
Benefits Manager
Milliman, INC.
Seattle, WA
07.2014 - 08.2020
- Assessed client requirements and developed targeted benefits solutions.
- Educated new hires about different benefit plans.
- Oversaw open enrollment processes.
- Kept programs in line with plan structure, company policy and legal requirements.
- Expedited benefit delivery by establishing working relationships with benefit providers.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Approved regular payroll submissions for employees.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
Bar Manager
Seattle Sportservice
Seattle, WA
06.2012 - 03.2015
- Recruited, hired and trained staff on bar practices, customer service standards and productivity strategies.
- Managed employee performance: appraisals, support, training and discipline
- Maintained safe work environment meeting all health and safety standards
- Managed labor and supply costs.
- Closed out cash register and prepared cashier report at close of business.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations and resolving issues.
Assistant Store Manager
Jiffy Lube / Heartland Automotive
Bellevue, WA
03.2008 - 06.2012
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising and general store operations.
- Managed workload and task demand between corporate guidelines and staff abilities.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Communicated issues and challenges to Manager of Operations and corporate leadership, providing possible solutions.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Approved regular payroll submissions for employees.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
Associate of Arts - Paralegal Studies
High-line Community College
Seattle06.2007
Skills
- Administrative Management
- Quality Assurance
- Recruitment and Hiring
- Policy Development and Enforcement
- Customer Service Management
- Deadline Management
- Assignment Delegation
- Performance Assessment
- Training Management
- Work flow planning
- Customer relations specialist
- Budgeting
- Contract Negotiation
- Data analysis
- Natural leader
- Staff Management
- Operations management
- Project Management
- Employee relations and conflict resolution
- Performance Evaluations
Languages
Sign Language
Limited Working
Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Manager of Operations /Virtual Personal Administrative Assistant
AVA Solutions, LLC
08.2019 - Current
Benefits Manager
Milliman, INC.
07.2014 - 08.2020
Bar Manager
Seattle Sportservice
06.2012 - 03.2015
Assistant Store Manager
Jiffy Lube / Heartland Automotive
03.2008 - 06.2012
Associate of Arts - Paralegal Studies
High-line Community College
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