Healthcare leader with clinical and management experience across training, supervision, and physician practice. Skilled at developing team members, improving morale, and implementing leadership strategies that drive results. A clear communicator with strong interpersonal skills, analytical ability, and a proactive approach to problem-solving. Adapts easily to fast-paced, multidisciplinary settings and works well both independently and collaboratively.
Work History
Clinical Manager
10 Years 7 Months
Summit Health Westmed | 01.2016 - Current
Managed daily operations for a multi-specialty practice with 25 providers and 27 staff across Internal Medicine, Pulmonary, Pulmonary Lab, and Endocrinology — overseeing scheduling, coverage, workflow, and resource allocation.
Led staff supervision, hiring, onboarding, and performance evaluations while fostering a positive work culture that drove retention and morale.
Built strong relationships with staff, physicians, and patients through clear communication, active listening, and quick problem resolution.
Partnered with leadership on Quality Improvement initiatives supporting PCMH and ACO requirements, ensuring compliance with all regulatory and clinical standards.
Addressed patient concerns and consistently upheld a high standard of care and service.
Clinical Quality Coordinator
Westmed Medical Group | 2014 - 2016
Coordinated ACO/PCMH quality compliance across Internal Medicine and Medical Specialties, reviewing patient charts and dashboard metrics to ensure all quality measures were being met.
Onboarded and mentored all new clinical staff, providing ongoing coaching, education, and clinical support.
Delivered hands-on patient care for 20+ patients daily while managing charting, follow-up, scheduling, and care coordination to maintain optimal patient flow and satisfaction.
Collaborated with physicians and clinical staff to identify areas of improvement and implement best practices.
Promoted to Clinical Manager based on performance in this role.
Licensed Practical Nurse – Internal Medicine
13 Years 9 Months
Westmed Medical Group | 11.2012 - 2014
Provided 1:1 patient care including rooming, vitals, medications, vaccines, and patient education on treatment procedures — all within scope of license.
Managed scheduling, specimen processing, follow-up coordination, and provider desktop tasks to support efficient daily operations.
Handled all patient paperwork and documentation accurately and in a timely manner.
Promoted to Clinical Quality Coordinator based on performance in this role.
Education
Licensed Practical Nurse Certificate
Southern Westchester Boces | Elmsford, NY | 08-2012