Organized, flexible, dependable, and successful at managing multiple priorities in fast-paced, high-stress environments with a positive attitude. Willingness to take on added responsibilities to meet goals and departmental needs. Offering 19+ years of expertise with customer service, sales, clerical support, photography, and brand development. In addition, a 4-year Bachelor's of Arts degree emphasizing in digital imaging and photography, and 1.5 years at Longview Community College adds to well-rounded background.
Overview
25
25
years of professional experience
Work History
Restaurant Co-Owner/Pastry Chef
Cow Bird Creamery & Sweets LLC
Sedalia, MO (On-Site)
05.2022 - Current
Manage 5-8 employees in restaurant, perform payroll, set schedules, and maintain adequate coverage for all shifts within labor budget.
Maintain customer satisfaction by listening to critical feedback and addressing issues.
Create and promote engaging content on social media outlets and email campaigns from customer database.
Prepare contracts & send invoices for dessert/pastry pre-orders and special event bookings.
Decorate personalized pastry creations for holidays, birthdays, graduations, and personal events, as well as daily offerings.
Owner / Photographer
Studio P Photography
Kansas City, MO (On-Site)
05.2004 - 11.2017
Established processes and managed day-to-day business operations and photography assistant/intern coverage.
Performed all sales presentations and booked new clients. Managed signed contracts, collecting deposits and payments.
Photographed high-quality images for print and digital projects in high-stress environments.
Organized and attended trade shows and special events to showcase work, network with other businesses and attract new customers.
Developed and implemented marketing plans to generate new customers and increase sales and profit margins.
Utilized Google Analytics, Constant Contact, magazine advertising, and various online advertising outlets.
Created attractive print and online advertisements using both Mac OS and Windows versions of Adobe InDesign, Illustrator, and Photoshop to attract new clients.
Designed and maintained Flash website for online portfolio. Implemented SEO and web best practices.
Created content on WordPress blog. Customized blog using knowledge of HTML to align it with branding. Utilized various social media outlets to increase reach and engagement.
Streamlined company branding for product packaging; designed all printed materials and online advertising.
Records Technician
Stinson Morrison Hecker LLC
Kansas City, MO
05.2006 - 06.2009
Read and analyzed details of potential clients in order to conduct conflict-of-interest searches in law firm's records database before attorneys took on or declined new potential clients.
Assisted with training new employees, typing, data entry, and answering incoming calls from attorneys, paralegals and secretaries.
Generated Microsoft Word documents and Outlook email correspondence, maintained Excel reports.
Self-taught HTML to design and build Records department intranet site. Collaborated with IT department as needed.
Interviewed, researched and wrote training manuals for Records department.
Wrote all copy for intranet website where departmental information, newsletters, and training manuals were published and organized.
Administrative Support
Davis Monk & Co.
Gainesville, FL
09.2004 - 12.2005
Executed record filing system to improve document organization and management. Managed records retrieval and distribution. Printed and faxed documents.
Generated reports and typed letters in Word and prepared Excel documents for Auditors.
Provided Receptionist Desk coverage. Answered and managed incoming calls to office partners, associates, and staff.
Greeted clients and office visitors. Alerted staff to arrivals of scheduled appointments. Readied conference rooms and provided beverage, lunch and supply needs for conferences.
Ordered and distributed office supplies and custom orders such as business cards. Maintained supply organization, inventory, and worked within given budget.
Assisted senior staff, partners and associates with filing tax documents under strict deadlines.
Proofreader
Marion Oaks Mirror Publications
Ocala, FL (Hybrid)
05.2004 - 10.2005
Followed established guidelines to maintain style quality and consistency in content.
Checked and corrected grammatical and spelling errors in diverse documents.
Marked copy to indicate and correct errors in type, arrangement or spelling using standard printers' marks.
Proven ability to learn quickly and adapt to new situations.
Managed time efficiently in order to complete all tasks within deadlines.
Records Technician (Part-Time)
Stinson Morrison & Hecker
Kansas City, MO
08.1998 - 05.2004
Engaged in daily communications with internal partners and identified document-related issues that required interdepartmental cooperation in high-stress environment.
Copied and faxed Conflict of Interest Search results to attorneys & paralegals for their review.
Received and categorized incoming legal records information to begin document processing and storing sequence using Records Department program.
Retrieved and delivered records by request throughout the Firm. Filed records as they returned to department.
Learned and assisted with implementing new records software and barcoding system by generating labels and re-labeling all physical records maintained in department.
Assisted with re-labeling all records again upon merger with Stinson. Firm size and amount of records managed doubled. Ran conflict of interest searches regarding merging firm's existing clients.