Jessie P Reynolds
106 Oaklawn Ave. Warrenton,MO
Summary
Dependable with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Crew Trainer
McDonald's Restaurant
Warrenton, MO
09.2018 - 04.2020
- Instructed new team members on correct procedures for operations.
- Monitored performance of crew members in the field, providing feedback and guidance when needed.
- Provided constructive feedback and one-on-one coaching to employees.
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Wiped down tables and equipment, swept and refilled stock.
- Organized and restocked supplies to support operations and team productivity.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Resolved customer complaints in a professional manner.
- Took orders from patrons and input selections into store computer system.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Manager
Urban Tanz
Warrenton, MO
09.2010 - 10.2013
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Provided leadership during times of organizational change or crisis situations.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
Education
Wright City High School
Wright City, MOSkills
- Team Leadership and Supervision
- Sales Expertise
- Team Leadership
- Continuous Improvement
- Delegating Work
- POS Systems
- Coaching and Mentoring
- Processing Payments
- Workplace Safety
- Cleaning and Sanitation
- Opening and Closing Procedures
- Complaint Resolution
- Safe Food Handling
- Customer Service
- Employee Training
- Cash Handling
References
References available upon request.
Timeline
Crew Trainer
McDonald's Restaurant
09.2018 - 04.2020
Manager
Urban Tanz
09.2010 - 10.2013
Wright City High School