Jessie (Yezenia) Torres
Long Beach,United States
Summary
Dedicated, loyal and customer-oriented Supervisor. Possesses strong knowledge of best practices and principles of employee coordination including work assignment, planning, review and training in work procedures. Blends superb time management and organizational skills with attention to detail.
Overview
28
28
years of professional experience
Work History
Operations Labor Manager
Everport Terminal Services
Terminal Island
11.2021 - Current
- Analyzed labor costs and developed strategies to reduce expenses.
- Developed and implemented procedures for tracking labor hours, overtime, and other labor metrics.
- Created comprehensive reports on labor performance metrics.
- Enforced company policies related to labor relations.
- Negotiated collective bargaining agreements with union representatives.
- Provided guidance to supervisors regarding employee discipline issues.
- Coordinated hiring processes including interviewing potential candidates.
- Developed incentive programs designed to increase productivity.
- Implemented safety protocols and risk management initiatives in the workplace.
- Maintained positive relationships between management and labor unions.
Patient Service Representative
St. Mary's Dignity Health Medical
Long Beach, CA
03.2021 - 11.2024
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Answered patient questions and fielded complaints to resolve issues.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Ran credit card batches and balanced deposits on daily basis.
- Supervised team of representatives by monitoring patient satisfaction, assessing performance and resolving complaints.
- Checked claims for errors, corrected issues and mailed out updated documents.
- Provided consultations for patients about rights and services.
- Explained policies, procedures and services to patients.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Analyzed labor costs and developed strategies to reduce expenses.
Financial Counselor
College Hospital
Long Beach, CA
06.2020 - 03.2021
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Advocated for patients by contacting insurance carriers and obtaining necessary benefits information.
- Interviewed patients and families, answering questions regarding financial process during such sessions.
- Liaised between physician, patient and insurance carrier to verify that each party had necessary information.
- Documented all gathered information and details from discussions with patients and providers using Cerner.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Led and motivated four employees through supervision, training and coaching on duties and daily operational activities.
- Resolved conflicts promptly among physicians, nurses and other healthcare employees to keep workflows on task.
- Facilitated peer-to-peer conflict resolution.
- Worked closely with case manager to maintain day-to-day operations for final authorizations.
Emergency Admitting Representative
Long Beach Memorial Medical Center
Long Beach, CA
03.2005 - 10.2019
- Applied HIPAA privacy and security regulations while handling patient information.
- Verified demographics and insurance information to register patients in computer system.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Applied knowledge of payer requirements and utilized on-line eligibility systems to verify patient coverage and policy limitations.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Called insurance companies and verified patient coverage.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Communicated financial obligations to patients and collected fees at time of service.
- As a senior representative supervised four to five employees daily, directing and managing proper workflow maximizing productivity and promoting ultimate patient care experience.
Front Office Clerk
Newport Beach Headache & Pain
Newport Beach, CA
07.2000 - 07.2005
- Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
- Answered office phone and emails to schedule appointments, forward information and complete charts for prior day.
- Collected copays and account balance payments and updated account records.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Delivered key administrative support to coworkers, taking on additional tasks during peak times.
- Monitored office entrance to maintain visitor security protocols and prevent unauthorized access.
- Handled requests-for-information, delegating tasks to appropriate employee to optimize customer service.
- Sorted and distributed business correspondence to correct department or staff member.
US Marine
United States Marine Corps
Iwakuni , Japan
06.1999 - 06.2000
- Supervised Marines and civilians job duties, to maintain compliance with Marine Core Standards and specifications in food service.
- Conducted preventive maintenance of all machinery and tools needed for proper usage in the galley.
- Disclosed violations of applicable laws, regulations and Marine Core policies and took appropriate action steps.
- Monitored progress and pace of work to keep the menu on schedule.
- Conducted site visits every few hours to check on garrison and field activities and survey work.
US Marine Food Service Specialist
US Marines Corps
Camp Pendleton South, CA
09.1996 - 06.1999
- Checked daily menus in order to accurately gather and prepare ingredients for entrees, sides and desserts.
- Enforced Marine Recruits to perform and service standards to deliver consistent and positive customer experiences.
- Cross-trained in other kitchen positions to support team and meet Marine Corps standards needs.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Oversaw work and guest areas to provide clean, tidy and properly sanitized facilities according to established guidelines.
- Performed continuous evaluations of Recruits performance and service levels.
- Guided Recruits to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Led detailed, hands-on preventive maintenance and repairs to equipment.
Education
Some College (No Degree) - Business Administration And Management
Long Beach City College
Long Beach, CAHigh School Diploma -
Woodrow Wilson
Long Beach, CA06.1996
Food Service Specialist Certificate -
U.S Army Quartermaster Corps
Fort Lee, Virginia03.1997
Skills
- Team Building/Leadership
- Policies and procedures implementation
- Document control
- Quality assurance and control
- Communication improvements
- Organizational Management
Timeline
Operations Labor Manager
Everport Terminal Services
11.2021 - Current
Patient Service Representative
St. Mary's Dignity Health Medical
03.2021 - 11.2024
Financial Counselor
College Hospital
06.2020 - 03.2021
Emergency Admitting Representative
Long Beach Memorial Medical Center
03.2005 - 10.2019
Front Office Clerk
Newport Beach Headache & Pain
07.2000 - 07.2005
US Marine
United States Marine Corps
06.1999 - 06.2000
US Marine Food Service Specialist
US Marines Corps
09.1996 - 06.1999
Some College (No Degree) - Business Administration And Management
Long Beach City College
High School Diploma -
Woodrow Wilson
Food Service Specialist Certificate -
U.S Army Quartermaster Corps
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