Jessika Bollero
Westminster,CO
Summary
Dynamic and results-driven General Manager with over 12 years of experience leading retail and event operations across large-scale venues, including corporate conferences, fundraisers, social functions, and private events. Proven track record in managing multi-functional teams, driving revenue growth, and delivering high-impact guest experiences. Skilled in budgeting, vendor negotiations, event logistics, and strategic planning. Adept at overseeing multiple events simultaneously while maintaining top-tier client satisfaction and operational excellence. Passionate about creating seamless, memorable events that exceed expectations. Looking to relocate to the Elkhart, IN area.
Overview
16
16
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
General Manager
Lucky Strike Entertainment
Westminster, Colorado
09.2017 - Current
- Directed all daily operations of a 40-lane bowling alley with food & beverage service, arcade, and events, ensuring optimal guest experience and business efficiency.
- Managed a team of up to 40 staff members including front desk, servers, kitchen/bar staff, and maintenance personnel; recruited, trained, and evaluated team performance.
- Oversaw scheduling, inventory management, vendor relations, and payroll processes to maintain seamless operational flow and cost control.
- Maximized revenue through P&L management, targeted marketing campaigns, league expansion, and special events (e.g., corporate parties, fundraisers, birthday parties)
- Coordinated with local schools, leagues, and community organizations to grow customer base and increase repeat business.
- Worked up from event host at one high-volume center to Regional Event Director of 14 centers, both high and low-volume. Became a GM during COVID.
Lead Pastry Cook
Hilton Denver Inverness
Centennial, Colorado
02.2015 - 11.2017
- Prepared a wide variety of baked goods, desserts, and pastries for daily service, banquets, and special events in a high-volume hotel kitchen.
- Created dessert menus for three of the hotel’s restaurants
- Worked collaboratively with culinary and banquet teams to fulfill large-scale event orders, weddings, and VIP functions.
- Trained and mentored junior pastry staff and interns, supporting skill development and smooth kitchen operations.
- Designed, baked, and decorated custom wedding cakes tailored to each couple’s theme, style, allergies, and preferences
Event Manager
Windsor Park Conference Center
South Bend, Indiana
06.2009 - 09.2014
- Planned, coordinated, and executed 200+ events annually, including corporate conferences, weddings, banquets, and private functions for groups ranging from 20 to 1,000+ attendees.
- Acted as primary point of contact for clients from initial inquiry to post-event follow-up, ensuring exceptional service and client satisfaction.
- Managed event budgets ranging from $2K to $150K, AV services, food, and décor while controlling costs and maximizing value.
- Created detailed event timelines, floor plans, and staffing plans to ensure clarity and alignment across departments.
- Resolved on-site issues in real time, demonstrating strong problem-solving and customer service under pressure.
Education
Biochemistry -
Indiana University
Bloomington, IN 08.2010 - 05.2014
Concord High School
Elkhart, INSkills
- Cross-functional team coordination
- Budgeting & cost control
- Scheduling & payroll management
- Conflict resolution & performance management
- Event planning and execution
- F&B Operations
- Upselling & revenue growth strategies
- Vendor & supplier relations
- Community Engagement
Certification
- Responsible party on current liquor license - Westminster, CO
- TIPS Certified
- ServSafe Manager Certified
Accomplishments
- “Breakthrough to Excellence” Leadership award - Bowlero Westminster, 2022
References
References available upon request.
Timeline
General Manager
Lucky Strike Entertainment
09.2017 - Current
Lead Pastry Cook
Hilton Denver Inverness
02.2015 - 11.2017
Biochemistry -
Indiana University
08.2010 - 05.2014
Event Manager
Windsor Park Conference Center
06.2009 - 09.2014
Concord High School
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