Jessika Brandao
Hutto,TX
Summary
Dependable professional with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
9
9
years of professional experience
Work History
HR Service Delivery Associate
Accenture
Austin, TX
07.2022 - Current
- Updating and maintaining employee records in systems like Workday, Salesforce, Orgtool.
- Handling key HR processes like onboarding, job changes, relocations, immigration assessments and other life cycle events.
- Ensuring employee records, contracts, and procedures are compliant with local laws and internal policies.
- Managing tickets/cases in a queue, ensuring timely and accurate resolution, and escalating when needed.
- Identifying ways to make HR processes more efficient or user-friendly
Subject Matter Expert - Development Opportunity
Accenture
Austin, TX
01.2022 - 07.2022
- Evaluated, developed and delivered best practices processes for agents to follow
- Identify trends in review and provide feedback
- Offer shadowing/reverse shadowing to help agents maintain or improve job skills for Classics and Payments topics
- Confer with customers by email to provide information about products or features, and obtain details of complaints
- Manage and regularly review case queues and follow-up on open tickets
- Diagnose and solve problems facing multiple clients
Bilingual Customer Associate
Accenture
Austin, TX
04.2020 - 12.2021
- Confer with customers by email to provide information, features, and obtain details of complaints.
- Manage regularly review case queues and follow up on open tickets.
- Diagnose and solve problems facing multiple clients.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Family Assistant
Bria Ruben
Mill Valley, CA
12.2017 - 01.2020
- Managed large range of services including pet care, phone screening, shopping and bill paying to provide clients with premium family time
- Maintained entire family's schedule and organized events
Child Care Provider
Christine Tusher
Mill Valley, CA
05.2017 - 01.2020
- Helped children develop motor skills in preparation for preschool and kindergarten
- Prepared group activities to enhance socialization, communication, and problem-solving skills for children
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Transported children to and from school, activities and appointments
Administrative Assistant
SMI Demolition
Albany, CA
08.2016 - 05.2017
- Performed general office duties, including answering multi-line phones, routing calls and messages
- Scheduled meeting and job site visits for estimators
- Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
- Interacted with vendors, contractors and professional services personnel to receive orders and communicate instructions
Education
COLLEGE OF MARIN
Greenbrae, CASkills
- Portuguese - English
- Critical thinking
- Attention to detail
- Communication skills
- Commitment to quality and service
- Time Management
- Crisis management
Timeline
HR Service Delivery Associate
Accenture
07.2022 - Current
Subject Matter Expert - Development Opportunity
Accenture
01.2022 - 07.2022
Bilingual Customer Associate
Accenture
04.2020 - 12.2021
Family Assistant
Bria Ruben
12.2017 - 01.2020
Child Care Provider
Christine Tusher
05.2017 - 01.2020
Administrative Assistant
SMI Demolition
08.2016 - 05.2017
COLLEGE OF MARIN