Jessika Castaneda
Orange,CA
Summary
Experienced administrative and client service professional with 10+ years of expertise supporting public and private sector operations. Proven success improving workflows, enhancing customer experience, and ensuring policy compliance. Thrives in hybrid and remote environments, with strong communication, analytical, and organizational skills. Known for streamlining operations, managing sensitive information, and delivering results in fast-paced settings.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Eligibility Technician
County of Orange – Social Services Agency
02.2023 - Current
- Reduced case processing time by reviewing and approving high-volume applications with 100% policy compliance.
- Enhanced service delivery by providing multi-channel client support (in-person, phone, online).
- Boosted interdepartmental collaboration by maintaining detailed, timely, and compliant case records.
- Identified and resolved discrepancies in application data, improving program integrity.
Executive Assistant
TMTF – Avenida de Vinedos Condo Luke LLC
10.2019 - 09.2023
- Increased executive efficiency by managing complex calendars and high-level travel logistics.
- Supported project success with research, reporting, and deadline-driven coordination.
- Controlled multi-project budgets through meticulous tracking and reporting.
- Enhanced brand presence by designing marketing materials and managing social platforms.
Administration / Cash Office Associate
Lowe’s Home Improvement
Tustin, USA
11.2013 - 07.2018
- Ensured 100% audit accuracy by overseeing daily cash operations and reconciliation.
- Improved report accuracy and reduced errors by standardizing data entry protocols.
- Strengthened communication with leadership and vendors to streamline issue resolution.
- Introduced process improvements that enhanced overall office efficiency.
Shift Leader
Papa John’s Pizza
Irvine, USA
06.2011 - 09.2013
- Improved team productivity and morale by providing on-the-job leadership and support.
- Reduced scheduling conflicts by optimizing shift rotations and time-off planning.
- Maintained inventory accuracy and reduced stockouts through proactive ordering.
- Uphold store security and safety standards as a keyholder and closing lead.
Education
AA - Paralegal Studies
Santa Ana College
Santa Ana, CA07.2025
AA - Criminal Justice
Santa Ana College
Santa Ana, CA06.2017
AA - Liberal Arts – Social & Behavioral Science
Santa Ana College
Santa Ana, CA06.2017
Skills
- Administrative Support
- Client Service
- Eligibility Processing
- Scheduling
- Data Reporting
- Office Management
- Google Workspace
- Microsoft 365
- Remote Tools (Zoom, Teams, Slack)
- Time Management
- Digital File Organization
- CRM Systems
- Budget Tracking
Certification
- California Licensed Realtor, DRE #02198188
- CPR, First Aid & AED Certified
Timeline
Eligibility Technician
County of Orange – Social Services Agency
02.2023 - Current
Executive Assistant
TMTF – Avenida de Vinedos Condo Luke LLC
10.2019 - 09.2023
Administration / Cash Office Associate
Lowe’s Home Improvement
11.2013 - 07.2018
Shift Leader
Papa John’s Pizza
06.2011 - 09.2013
AA - Paralegal Studies
Santa Ana College
AA - Criminal Justice
Santa Ana College
AA - Liberal Arts – Social & Behavioral Science
Santa Ana College
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