Jessika Cole
Kanza
Troy
15
years of professional experience
Dedicated case manager with proven strengths in problem-solving, organization, and care coordination. Successfully developed individualized service plans, enhancing client satisfaction and resource accessibility.
Work History
CSS Case Manager
1 Year 2 Months- Coordinated client assessments to determine eligibility for services and support resources.
- Developed individualized service plans based on client needs and goals.
- Facilitated communication between clients and service providers to enhance care continuity.
- Maintained accurate documentation of client interactions and case updates for compliance purposes.
- Conducted regular follow-ups with clients to evaluate satisfaction and service effectiveness.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Paraeducator, Special Education
5 Years 5 Months- Implemented individualized education plans to support diverse learning needs of students.
- Collaborated with teachers to develop instructional materials tailored for special education classrooms.
- Facilitated small group activities to enhance student engagement and participation in learning processes.
- Monitored student progress, providing feedback to educators for ongoing curriculum adjustments.
- Assisted in behavioral interventions, promoting positive classroom environments and student behavior management.
- Assisted teachers in adapting lesson plans and materials, ensuring accessibility for all students.
- Promoted self-advocacy skills by teaching students how to express their needs effectively within the classroom setting.
- Participated in professional development opportunities focused on new strategies for supporting special education learners successfully in the classroom.
- Reported on student progress, behavior, and social skills to parents.
Activity Director
3 Years 2 Months- Developed and implemented engaging recreational programs tailored to residents' interests and abilities.
- Coordinated community events, enhancing resident participation and fostering social connections.
- Trained and supervised staff in activity facilitation and resident engagement strategies.
- Collaborated with healthcare professionals to create holistic care plans incorporating therapeutic activities.
- Managed budgets for activities, ensuring resource allocation aligned with organizational goals.
- Led staff meetings focused on continuous improvement of activity delivery and team dynamics.
- Planned resident outings and special events to mark holidays and celebrate special occasions.
- Developed monthly life enrichment calendar and published electronically and in print.
- Developed strong relationships with residents and their families, fostering a supportive community environment.
- Worked with nursing team to identify and document changes in patient mental acuity and physical abilities.
- Addressed challenging behaviors exhibited by some residents during group settings through effective communication strategies that maintained a positive atmosphere.
Office Manger
5 Years 9 Months- Streamlined office operations by implementing efficient filing and documentation systems.
- Managed scheduling and coordination of meetings, enhancing team communication and productivity.
- Oversaw inventory management processes to ensure optimal stock levels and reduce costs.
- Developed training materials for new hires, improving onboarding efficiency and staff retention.
- Conducted regular performance reviews, providing constructive feedback to support employee development.
- Established vendor relationships, negotiating contracts to secure favorable terms for office supplies and services.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
- Education
- Activity Director
Skills
Problem-solving
Case management
Time management
Case documentation
Documentation and reporting
Relationship building
Decision-making
Organization and multitasking
Positive attitude
Care coordination
Community resources
Case planning
Emotional awareness
Treatment Planning
Patient support
Timeline
CSS Case Manager
Kanza
06.2025 - CurrentRead More
Paraeducator, Special Education
Troy Grade School
01.2020 - 06.2025Read More
Activity Director
Vintage Park
03.2017 - 05.2020Read More
Office Manger
Valley Grain
06.2011 - 03.2017Read More
Grand Canyon University
from Education
Read More
We Care Online
from Activity Director
Read More