Jessika Dillard
Customer Service
Powhatan,VA
Summary
Diligent professional, successful in providing fast, high quality customer service in Restaurant/ Bar atmospheres.
2+ yrs Prep cook and Line cook
10+ yrs Serving in fine dining, banquet, catering events, and bar atmospheres
1 yrs Customer Service Management in restaurant / bar scene
4+ yrs training new employees.
Authorized to work in the US for any employer
Creative cook with extensive experience in high-volume restaurant environments. Strong knowledge of food safety and sanitation practices. Efficient and committed to delivering excellent customer service.
Overview
20
20
years of professional experience
Work History
Sauté Line Cook
Rock Bottom Brewery
Richmond, VA
01.2023 - 03.2023
- Set up and maintained saute station to facilitate kitchen operations.
- Sauteed and seasoned meats, pastas and vegetables to customer taste preference.
- Verified proper portion sizes to consistently attain high food quality standards.
- Followed health, safety and sanitation guidelines while preparing and serving food.
Line Cook
Wingzone
Henrico, VA
08.2021 - 04.2022
- Prepared multiple orders simultaneously during peak hours with high accuracy rate and maximizing customer satisfaction and repeat business
- Created identical dishes numerous times daily with consistent care attention and detail to quality
- Change the sanitize cutting boards benches and services between tasks to avoid cross-contaminatio
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Followed health, safety and sanitation guidelines while preparing and serving food.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
Server/Host/To Go
Romas Italian Restaurant
Henrico, VA
05.2021 - 04.2022
- Work with POS system to manage sales transactions, process credit cards, and print receipts
- Input orders accurately into POS terminal, split bills and accepted payments.
- Cultivate warm relationships with regular customers
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
- Advised customers about special offerings and menu items to help drive sales.
- Answered phone calls to take orders, give information and document reservations.
- Backed up servers by checking on tables and retrieving items for guests
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance
Prep Cook
Chipotle Mexican Grill
, VA
09.2020 - 02.2021
- Prepare cooking ingredients by washing and chopping vegetables, cutting meat etc
- Maintain a clean and orderly kitchen by washing dishes, sanitizing surfaces
- Preparing food and following food safety guidelines at all times
- Cleaning your workstation as needed during downtimes
- Following closely the original recipes to ensure the same high-quality food every time
- Recorded date and time for all products stored rotation for best quality before expiration
Education
College - Arts and science for transfer
John Tyler Community College
09.2005 - 09.2006
Skills
Kitchen Experienceundefined
Timeline
Sauté Line Cook
Rock Bottom Brewery
01.2023 - 03.2023
Line Cook
Wingzone
08.2021 - 04.2022
Server/Host/To Go
Romas Italian Restaurant
05.2021 - 04.2022
Prep Cook
Chipotle Mexican Grill
09.2020 - 02.2021
College - Arts and science for transfer
John Tyler Community College
09.2005 - 09.2006
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