Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Audra Paterakis

Littlefield,AZ

Summary

Accomplished HR Manager and former Regional Director of Asset Protection at Walmart Inc, adept at benefits administration and fostering employee relations. Proven track record in reducing shrinkage, enhancing team unity, and driving strategic HR initiatives. Excels in ethics and integrity, alongside strategic decision-making, showcasing a dynamic approach to asset and personnel management.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Insurance Agent

Medicare Advocates
09.2024 - Current
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Maintained high standards of customer service by building relationships with clients.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.

HR Manager

Eureka Casino Resort
05.2023 - 08.2024
  • Provided HR guidance and support to management on employee-related issues, including performance management, disciplinary action, terminations, and policy interpretation.
  • Organized training sessions for new staff members on topics such as workplace safety procedures and company policies.
  • Managed onboarding processes for new hires including paperwork completion and orientation activities.
  • Facilitated team building exercises among employees to foster a positive work environment.
  • Created tracking systems for personnel records such as compensation histories, benefits enrollments, performance reviews and terminations.
  • Answered questions regarding 401K plan, vacation and benefits.

Regional Director, Asset Protection

Walmart Inc
03.2001 - 05.2023
  • Investigated possible thefts by reviewing and exporting surveillance footage to support investigations and resolution of claims.
  • Conducted store audits to identify problem areas or procedural deficiencies.
  • Utilized strong communication and interpersonal skills to mediate disputes between customers and staff in a professional manner.
  • Developed and implemented comprehensive asset protection strategies to reduce shrinkage and enhance customer service.
  • Advised management on corrective action plans when necessary due to violations of policy or procedure.
  • Analyzed financial data to identify potential risks and opportunities for asset protection.
  • Managed a team of 100+ associates responsible for executing asset protection strategies in the field.

Skills

  • Benefits Administration
  • Onboarding and Orientation
  • Salary administration
  • New Employee Orientation
  • Employee Relations
  • HR processes
  • Ethics and Integrity
  • Strategic Decision Making
  • Inventory Control Management
  • Training and Development
  • Budgeting and Forecasting
  • Licensed insurance agent
  • Customer service
  • Professionalism and ethics
  • Quotes and sales
  • Asset protection expertise

Certification

Wicklander-Zulawski

Licensed Insurance Agent in Accident and Health

Timeline

Insurance Agent

Medicare Advocates
09.2024 - Current

HR Manager

Eureka Casino Resort
05.2023 - 08.2024

Regional Director, Asset Protection

Walmart Inc
03.2001 - 05.2023

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