Jessika Goodman
Florence
Summary
Dynamic sales associate with a proven track record at Grocery Outlet, excelling in customer service and relationship building. Recognized for enhancing sales through effective upselling and problem-solving skills. Committed to delivering exceptional experiences while managing cash transactions accurately and training new team members to foster a collaborative environment.
Overview
20
20
years of professional experience
Work History
Sales Associate/ Cashier
Grocery Outlet Bargain Market
07.2023 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Managed inventory levels, ensuring optimal stock availability and product rotation.
- Trained new associates on store procedures and customer engagement techniques.
- Implemented promotional displays, enhancing product visibility and sales opportunities.
- Conducted regular price checks to maintain pricing accuracy across all products.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Librarian Volunteer
Florence & Creswell Library
11.2010 - Current
- Cataloged and organized library materials to enhance accessibility and user experience.
- Assisted patrons with research inquiries, promoting effective information retrieval methods.
- Developed and implemented educational programs for community engagement and literacy promotion.
- Conducted workshops on digital literacy, improving patrons' technology skills and resource utilization.
- Managed library materials for accurate record-keeping.
Care Giver
Family Members
05.2006 - Current
- Provided daily personal care, including bathing, grooming, and dressing for family members.
- Assisted with medication management, ensuring timely and accurate dosages for health maintenance.
- Developed and implemented engaging activities to enhance mental stimulation and emotional well-being.
- Coordinated meal preparation, focusing on nutritional needs and dietary restrictions of family members.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
Sales Associate/Cashier/Stocker
Forever 21
09.2011 - 09.2016
- Delivered exceptional customer service, enhancing overall shopping experience and driving repeat business.
- Assisted customers in product selection, demonstrating product knowledge and increasing sales opportunities.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of merchandise displays.
- Trained new team members on sales techniques and store policies, fostering a collaborative work environment.
- Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels and loyalty.
- Analyzed sales trends to identify opportunities for improvement in store performance and customer engagement initiatives.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
Hostess/Lead Busser
Mo's Restaurant
06.2006 - 10.2011
- Greeted and seated guests, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing seating arrangements for efficiency.
- Provided menus and informed guests of daily specials and promotions.
- Assisted in maintaining cleanliness and organization of front-of-house areas.
- Handled guest inquiries and resolved issues promptly to enhance satisfaction.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Seated patrons based on guest preferences and seating availability.
- Facilitated swift table turnover during peak hours by promptly clearing plates and debris after meals had concluded.
- Pitched in extra hours and helped other staff during unexpected times of high volume to improve seating availability and food delivery to tables.
- Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Managed multiple tables efficiently, ensuring timely food delivery and satisfaction.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Hostess/Lead Busser
Shari's Restaurant
11.2010 - 05.2011
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Opened and closed seating sections according to volume of guests.
Education
PhD - Transfer Degree
Lane Community College
Eugene, OR12-2029
High School Diploma -
Siuslaw High School
Florence, OR 06-2010
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Verbal/written communication
- Flexible schedule
- Money handling
- Cash handling
- Outgoing personality
- Relationship building
- Client service
- Conflict resolution
- Sales expertise
- Complex Problem-solving
- Meeting deadlines
- Upselling
- Guest relations
- Sales training
- Sales development
- Friendly and outgoing
- Task prioritization
- Goal tracking
- Positive and professional
- Service oriented
Accomplishments
I have been through a lot of different jobs that have given me dynamic skills to pursue a new future. There are a lot of people that have said I am a great leader and I know also how to listen and follow direction. I am in school and looking for a job that will be able to accommodate the scheduling needed. I work harder when I am under pressure which is difficult for others in my experience. I would love to take on a leadership role in a job which has been difficult in the past due to circumstances. I am outgoing, very kind and also know about how to be disciplined.
Timeline
Sales Associate/ Cashier
Grocery Outlet Bargain Market
07.2023 - Current
Sales Associate/Cashier/Stocker
Forever 21
09.2011 - 09.2016
Librarian Volunteer
Florence & Creswell Library
11.2010 - Current
Hostess/Lead Busser
Shari's Restaurant
11.2010 - 05.2011
Hostess/Lead Busser
Mo's Restaurant
06.2006 - 10.2011
Care Giver
Family Members
05.2006 - Current
PhD - Transfer Degree
Lane Community College
High School Diploma -
Siuslaw High School