Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessika Haislip

Chicago,IL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

13
13
years of professional experience

Work History

Dispatcher

O'Hare Towing
03.2023 - 12.2023
  • Sent out drivers to assist a handful amount of hourly callers based on locations, needs and worker availability.
  • Communicated with customers to provide delivery updates and resolution.
  • Ensured compliance with local, state, and federal regulations related to emergency communications.
  • Developed and implemented customer service policies and procedures.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Scheduled deliveries and pickups according to customer needs.

Bartender

Hooters
02.2022 - 03.2023
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Helped management plan and serve bar menu exceeding customer expectations.
  • Obtained cash bank and stocked service bar to prepare for operation.
  • Crafted special drink and cocktail menu items for seasonal offerings.
  • Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
  • Collaborated with kitchen staff to develop creative food pairings that complemented beverage offerings.
  • Kept bar stocked with liquors, juices and garnishes for drinks.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.

Manager

Buffalo Wild Wings
06.2017 - 02.2022
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Accomplished multiple tasks within established timeframes.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Cross-trained existing employees to maximize team agility and performance.

Server

Buffalo Wild Wings
07.2015 - 06.2017
  • Bussed and reset tables to keep dining room and work areas clean.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
  • Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
  • Answered customers' questions, recommended items, and recorded order information.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Cashier

Buffalo Wild Wings
07.2010 - 07.2015
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.
  • Built relationships with customers to encourage repeat business.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Education

High School Diploma -

Bolingbrook High School
Bolingbrook, IL
05.2015

Skills

  • Distance Estimation
  • Customer File Maintenance
  • Route Planning and Adjustment
  • Effective Communications
  • Verifying coverage
  • Work Order Management
  • Customer Service
  • Schedule Coordination
  • Schedule Management
  • Prioritizing calls
  • Customer Relations

Timeline

Dispatcher

O'Hare Towing
03.2023 - 12.2023

Bartender

Hooters
02.2022 - 03.2023

Manager

Buffalo Wild Wings
06.2017 - 02.2022

Server

Buffalo Wild Wings
07.2015 - 06.2017

Cashier

Buffalo Wild Wings
07.2010 - 07.2015

High School Diploma -

Bolingbrook High School

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Jessika Haislip