Jessika Harris
UPPER MARLBORO,MD
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Specialist
Assurant Care
12.2022 - Current
- Provided primary customer support to internal and external customers.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Developed customer service improvement initiatives to decrease customer wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled customer inquiries and suggestions courteously and professionally.
Patient Service Representative
Heartland Dental
02.2022 - 11.2022
- Used Software to schedule appointments.
- Entered patient demographic and insurance data into electronic medical record system.
- Assisted patients in filling out check-in and payment paperwork.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Built and maintained positive working relationships with patients and staff.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Facilitated communication between patients and various departments and staff.
- Greeted and assisted patients with check-in procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Master Stylist
JCPenney
Steubenville, OH
05.2014 - 05.2021
- Recommended hairstyles and haircuts to complement client's face, lifestyle and preferences.
- Sanitized work station and sterilized hair tools and equipment after each client to maintain salon safety and cleanliness standards.
- Managed bookings to form bonds with loyal customers and remember hairstyle preferences.
- Welcomed customers to salon and identified preferences by asking pointed questions.
- Educated customers on products to maximize benefits.
- Shampooed, cut and colored hair using appropriate hair care and styling products to enhance individual scalp conditions and hair textures.
- Organized sales area and work station to showcase products and boost sales.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Recorded notes for future reference about customer preferences and services delivered.
- Completed safety training and certifications to minimize risk of infection or injury to customers.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
Benefits Specialist
ConnectiveRx
Pittsburgh, PA
10.2020 - 02.2021
- Checked employees' benefits enrollment for accuracy and inputted all data into Software.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
Scheduling Specialist
IBEX Global
Pittsburgh, PA
10.2019 - 10.2020
- Documented calls and appointments using Software.
- Answered phone calls and answered questions from potential customers.
- Addressed client inquiries and updated database information.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Called customers to coordinate schedules and set appointments.
- Acted as first point of contact and set appointments for prospective clients.
- Utilized CRM system to track and manage leads, keeping appointments organized.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Specialist Of Education - Elementary Education
Western Governors University
Salt Lake City, UT 04.2022 - Current
Skills
Excellent written and oral communication
Telephone etiquette
Good communication skills
Creative problem solving
Professional telephone demeanor
CRM
Retail materials management
Multi-line phone talent
Customer Relations
Timeline
Customer Service Specialist
Assurant Care
12.2022 - Current
Specialist Of Education - Elementary Education
Western Governors University
04.2022 - Current
Patient Service Representative
Heartland Dental
02.2022 - 11.2022
Benefits Specialist
ConnectiveRx
10.2020 - 02.2021
Scheduling Specialist
IBEX Global
10.2019 - 10.2020
Master Stylist
JCPenney
05.2014 - 05.2021