Jessika King
Martinsburg,WV
Summary
Dedicated to enhancing an analytical and disciplined approach. Able to work with minimal direction to solve problems, resolve conflicts and respond to customer inquiries.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Supervisor
McKesson Medical Surgical
Clear Brook, VA
04.2020 - Current
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Oversaw department of 40 associates and maintained efficiency in a fast-paced environment.
- Monitored and tracked the performance of employees, identifying and targeting areas in need of improvement and further training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Prepared and managed work schedules, vacation, and sick time accurately on weekly basis.
- Wrote and implemented new rework procedures to standardize processes and streamline workflow
- Updated quality control standards, methods, and procedures to meet compliance requirements
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures
Material Handler 3- Lead
McKesson Medical Surgical
Clear Brook, VA
02.2019 - 04.2020
- Exceeded specific team goal by partnering with staff to share and implement best practices
- Managing work flow on warehouse floor
- Making sure that priorities and early cuts are done in correct and timely fashion and is delivered to correct freight in out bound
- Making sure team is working efficiently, solving problems that may arise. Collaborating with other leads and supervisors to see if there is anything that could be changed to make productivity more efficient
- Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives
Material Handler 2
McKesson Medical Surgical
Clear Brook, VA
05.2018 - 02.2019
- Tracked merchandise movements using RF scanners
- Logged unit quantities and entered data within inventory database to facilitate records maintenance
- Operated forklifts and pallet jacks to move, pick up or store products
- Observed inventory allocation to maintain material needs and production deadlines
- Transported material to correct locations and documented inventory changes
Assistant Manager
Dairy Queen Store
Martinsburg, WV
03.2012 - 04.2018
- Planned and prepared workflow schedules, delegating tasks for 20 member team
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Oversaw addressing of customer requests for friendly, knowledgeable service and support
- Processed all onboarding paperwork for new hires and rehires
- Counted drawers at start and end of shifts to validate daily records and uphold accounting accuracy
- Cross-trained in Supervisors roles in order to provide skilled backup for team members
Customer Service Associate
Sheetz
Martinsburg, WV
09.2012 - 01.2014
- Processed cash and credit payments rapidly and accurately.
- Mentored new sales associates to contribute to the store's positive culture.
- Routinely answered customer questions regarding merchandise and pricing.
- Resolved all customer complaints in an professional manner while prioritizing customer satisfaction.
Supervisor
Dairy Queen Store
Martinsburg, WV
02.2010 - 03.2012
- Interviewed applicants, recommended individuals for hiring.
- Completed opening and closing duties to facilitate business operations
- Established and enforced clear goals to keep employees working collaboratively
- Inspected incoming supplies to conform with materials specifications and quality standards
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
Team Member
Dairy Queen Store
Martinsburg, WV
03.2007 - 03.2010
- Sought out ways to go above and beyond job requirements
- Trained 20 new sales associates each quarter
- Resolved all customer complaints in timely manner while prioritizing customer satisfaction
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration
- Completed skilled finishing work with excellent process knowledge and advanced manual dexterity
Education
Certificate - Homeland Security
Blue Ridge Community And Technical College
Martinsburg, WV2018
Certificate - Professional Development
Blue Ridge Community And Technical College
Martinsburg, WV2018
Skills
- Team leadership
- Strong verbal communication
- Staff development
- Extremely organized
- Conflict resolution
- Process implementation
- Inventory Control
- Warehouse Operations
- Training and Development
Certification
- Lean Six Sigma - Yellow Belt, McKesson - April 23, 2021
Timeline
Operations Supervisor
McKesson Medical Surgical
04.2020 - Current
Material Handler 3- Lead
McKesson Medical Surgical
02.2019 - 04.2020
Material Handler 2
McKesson Medical Surgical
05.2018 - 02.2019
Customer Service Associate
Sheetz
09.2012 - 01.2014
Assistant Manager
Dairy Queen Store
03.2012 - 04.2018
Supervisor
Dairy Queen Store
02.2010 - 03.2012
Team Member
Dairy Queen Store
03.2007 - 03.2010
Certificate - Homeland Security
Blue Ridge Community And Technical College
Certificate - Professional Development
Blue Ridge Community And Technical College
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