Jessika King
Spartanburg,SC
Summary
As a Tech Support Specialist bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in customer service management software with expertise in related roles. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
Work History
Technology Support Specialist 2
Spartanburg Methodist College
Spartanburg, SC
07.2024 - Current
- Provided technical assistance to customers via phone and email.
- Assisted with troubleshooting hardware and software issues.
- Created user accounts, resolved password problems, and set up new users on the network.
- Identified and corrected system errors related to computer applications and hardware components.
- Installed and configured operating systems, software programs, printers, scanners, and other peripheral devices.
- Performed regular maintenance tasks such as virus scans, disk clean-up activities.
- Resolved customer complaints regarding technology products or services.
- Developed procedures for using technology resources efficiently.
- Monitored performance of computer systems to ensure proper operation.
- Implemented security measures to protect data from unauthorized access or theft.
- Analyzed system logs to identify potential points of failure within the network infrastructure.
- Collaborated with IT team members to develop solutions for complex technical problems.
- Diagnosed hardware failures and replaced defective parts when necessary.
- Tested new technologies before deployment in production environment.
- Maintained inventory records for all technology-related equipment.
- Prepared reports on system operations for senior management review.
- Upgraded existing systems with newer versions of software applications.
- Provided technical support during off hours when needed.
- Developed documentation for internal processes related to IT operations.
- Evaluated current IT infrastructure for areas needing improvement.
Technology Support Specialist
Spartanburg School District 7
Spartanburg, SC, SC
08.2021 - 06.2024
- Promoted efficiency among departments with prompt resolution of system issues.
- Conducted regular system audits to ensure compliance with company policies and industry regulations, mitigating risk factors where needed.
- Conducted comprehensive user training sessions on new software releases, fostering a culture of continuous learning within the organization.
- Monitored system performance to identify potential issues.
- Enhanced customer satisfaction with prompt resolutions to technical inquiries via phone, email, or in-person assistance.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Developed and implemented preventive maintenance procedures.
- Helped streamline repair processes and update procedures for support action consistency.
- Served as a liaison between management and technical staff, translating complex concepts into actionable plans for non-technical stakeholders.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Responded promptly to incoming sales leads and requests for technical support.
- Configured hardware, devices, and software to set up work stations for employees.
- Identified potential sales and cross-selling opportunities and informed supervisor.
- Collaborated with cross-functional teams to identify opportunities for process improvements and implement strategic solutions accordingly.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
CDL License Support Tech
SCDMV
Spartanburg, SC
09.2016 - 07.2021
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Entered title and vehicle information into database.
- Examined forms to determine insurance coverage and validity.
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
- Assisted with Computer software programming and technical support.
- Reviewed and analyzed claims to ensure accuracy of information, completeness of medical records, and compliance with policy terms.
- Compiled evidence from various sources such as medical records, employment histories, and legal documents.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Science - Computer And Information Sciences
North Greenville University
Tigerville, SC05.2013
High School Diploma -
Spartanburg High School
Spartanburg, SC05.2011
Skills
- Microsoft ASPNET
- Virtualization Technologies
- User credential management
- Asset Management
- Computer Diagnostics
- Technical Documentation
- Microsoft Windows and Office
- Hardware and Software Repair
- Systems Analysis
- Remote Desktop Support
- Mac systems
- Software Upgrades
- Remote Support
- IT Security Management
- Application support
- Data Recovery
- System Configuration
- Customer Service
- Hardware diagnostics
- Information Protection
- Network configuration
- Product Troubleshooting
- Issue Troubleshooting
- Hardware upgrades
Affiliations
I enjoy supports and coaching youth sports teams, It is a great past time for me! I enjoy having fun and bonding with the kids.
Timeline
Technology Support Specialist 2
Spartanburg Methodist College
07.2024 - Current
Technology Support Specialist
Spartanburg School District 7
08.2021 - 06.2024
CDL License Support Tech
SCDMV
09.2016 - 07.2021
Associate of Science - Computer And Information Sciences
North Greenville University
High School Diploma -
Spartanburg High School
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