JESSIKA MARTINEZ
Havertown,PA
Summary
Versatile and detail-oriented professional with extensive experience in compliance and customer experience across diverse industries. Accurately executing legal and administrative functions in various organizational settings. A reliable team member with excellent communication, interpersonal, and organizational skills, fostering professional relationships with subordinates, customers, and colleagues. Known for upholding high ethical standards, integrity, and confidentiality, consistently exceeding expectations both independently and as part of a team.
Overview
10
10
years of professional experience
Work History
Store Manager
Vans – VF Corporation
03.2022 - Current
- Effectively oversee, guide and foster growth of team of 20 people on average.
- Strategically lead team towards achieving store sales objectives.
- Developed and promoted team member to next step on their career paths.
- Promote and mentor authentic interactions with customers.
- Attract, recruit and onboard diverse range of individuals while maintaining a robust succession plan, resulting in district’s lowest turnover rate.
- Offer direct guidance, constructive feedback, and comprehensive training to associates.
- Display clear communication skills, establish expectations regarding customer engagement, store policies, and procedures.
- Efficiently manage expenses to enhance sales and profitability, fostering a productive work environment.
- Consistently prepared and delivered comprehensive reports to superiors, providing insightful analysis of business.
- Successfully managing compliance deadlines, ensuring timely completion of tasks and adherence to policies and procedures.
Assistant Manager
Vans, VF Corporation
03.2021 - 03.2022
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Mentored team members to enhance professional development and accountability in workplace
Floor Supervisor
Vans, VF Corporation
03.2020 - 03.2021
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Met with management to discuss work plans and develop enhancements and strategies to achieve operational objectives
- Delegated tasks to employees to enhance productivity and workflow
Sales Associate
Vans, VF Corporation
08.2019 - 03.2020
- Helped customers locate products and checked store system for merchandise at other sites
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Managed returns, exchanges and refunds in accordance with store policy
Executive Assistant
Global Emerging Markets
01.2017 - 01.2018
- Preparing financial statements, reports, and other documents for GEM, $3.4 billion investment group that manages diverse set of investment vehicles focused on emerging markets across world
- Managing multi-media communications within Office and with outside clients all requiring attention to detail, prioritization and excellent judgement
- Responsible for corporate record keeping and quality assurance for filing of company documents and reports
- Preparation of background reports, agendas and other information for internal or external meetings.
Lawyer
COABOGADOS
01.2015 - 01.2016
- Litigate before courts and administrative authorities in law firm with more than 30 years of experience on fields of Individual Labor Law, and Collective and Social Security Law
- Met with clients and developed trial strategy based on their needs
- Conducted 27 cases before courts
- Jurisprudence review.
Assistant Teacher/Lawyer
AT UNIVERSITY OF CALDAS
01.2014 - 01.2015
- Advised clients at legal clinic in University of Caldas, most important public higher education institution in region, which offers legal advocacy to people with limited incomes and resources
- Prepared action plans detailing options available and recommended course of action to resolve client legal issues
- Development of public interest programs based in community
- Responsible for training more than 100 law students in trials and legal advice
- Conducted 10 mediations with 83% settlement rate.
Education
MASTER OF SCIENCE - HUMAN RESOURCE MANAGEMENT
West Chester University
West Chester, PA05.2021
POSTGRADUATE DIPLOMA - LABOR LAW AND SOCIAL SECURITY
University of Caldas
Colombia2017
CONFLICT RESOLUTION AND MEDIATION CERTIFICATE -
University of Caldas
Colombia2015
UNDERGRADUATED DEGREE - LAW
University of Caldas
Colombia2015
Skills
- Compliance
- Customer-focus orientation
- Multitasking & Prioritization
- Problem Solving
- Team Player
- Research
- Knowledge of Candidates
- Conflict Resolution
- Attention to detail
- Social Awareness
- Critical Analysis
- Proficiency in Microsoft Office Suite
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Vans – VF Corporation
03.2022 - Current
Assistant Manager
Vans, VF Corporation
03.2021 - 03.2022
Floor Supervisor
Vans, VF Corporation
03.2020 - 03.2021
Sales Associate
Vans, VF Corporation
08.2019 - 03.2020
Executive Assistant
Global Emerging Markets
01.2017 - 01.2018
Lawyer
COABOGADOS
01.2015 - 01.2016
Assistant Teacher/Lawyer
AT UNIVERSITY OF CALDAS
01.2014 - 01.2015
MASTER OF SCIENCE - HUMAN RESOURCE MANAGEMENT
West Chester University
POSTGRADUATE DIPLOMA - LABOR LAW AND SOCIAL SECURITY
University of Caldas
CONFLICT RESOLUTION AND MEDIATION CERTIFICATE -
University of Caldas
UNDERGRADUATED DEGREE - LAW
University of Caldas
Similar Profiles
Yetleni MachadoYetleni Machado
Assistant Store Manager at VANS, VF CorporationAssistant Store Manager at VANS, VF Corporation
Michael DiazMichael Diaz
BRAND MANAGEMENT COORDINATOR at VansBRAND MANAGEMENT COORDINATOR at Vans
Oscar Ayala MartinezOscar Ayala Martinez
Operations Director at VF Corporation (Vans, The North Face, Timberland)Operations Director at VF Corporation (Vans, The North Face, Timberland)