Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jessika Miller

Phoenix,AZ

Summary

Dynamic professional with extensive experience in customer service and administrative support, notably at Walmart. Proven ability to enhance customer satisfaction through effective problem resolution and team management. Skilled in Microsoft Excel and data entry, with a strong focus on fostering collaboration and improving operational efficiency.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Administrative Assistant

Stellar Garage Doors
08.2021 - Current
  • Maintained a professional tone, ensuring positive caller experiences and fostering company reputation.
  • Enhanced customer satisfaction by promptly answering calls and addressing inquiries.
  • Provided exceptional service to clients, building rapport through active listening skills and empathetic responses to their needs.
  • Followed up with customers by phone and email to resolve issues quickly and answer questions.
  • Identified consumer interests and key market identifies for new accounts.

IT Field Support Technician

Appen
12.2016 - 07.2021
  • Streamlined operations by implementing and maintaining inventory tracking systems for IT equipment.
  • Developed detailed documentation for IT processes and procedures, improving overall departmental organization and communication.
  • Provided end-user training on software applications, leading to increased productivity among employees.
  • Improved system performance by troubleshooting and resolving hardware, software, and network issues.

Customer Service Manager

Walmart
03.2007 - 10.2010
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Followed through with customers requests to resolve problems.

Education

Associate of Applied Science - Information Technology

Bradford College
Pittsburgh, PA
05-2012

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization

Certification

  • Certified Empolyee of the Month, Walmart - (2009-2010)

Timeline

Administrative Assistant

Stellar Garage Doors
08.2021 - Current

IT Field Support Technician

Appen
12.2016 - 07.2021

Customer Service Manager

Walmart
03.2007 - 10.2010

Associate of Applied Science - Information Technology

Bradford College

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